Ramees Vm Email & Phone Number

Ramees Vm is a Customer Service Supervisor at Emirates under Airindia Airlines at Airindia Airlines. They possess expertise in customer service, office administration. They is proficient in English, Hindi, Malayalam, Kannada and Tamil.

Listed skills include Customer Service and Office Administration.

• Customer Service Supervisor

  Airindia Airlines

  Jan 2011 - Present

  • Greeting and assisting airline customers in a polite and courteous manner• Check-in and ensure that tickets and travel documents (passport, visas if required, etc.) of Guest are valid.• Escorting passengers to their desired flights with special attention towards old and handicapped passengers• Service Controlling and overall supervision.• Report blacklisted documents to the DM immediately.• Weight and determine excess baggage, issue excess baggage tickets, and collect excess baggage charges.• Carry out the carriers seat allocation or selection system, issue boarding pass, detach flight coupons.• Direct passengers through controls to departure gate.• Assisting staff members for smooth and safe operations matching the standards set by the company• Instructing the junior for loading and unloading of baggage and other materials• Complete daily, weekly and monthly reports and record as required for the efficient aircraft operations of the facility and aircraft• Organized and coordinated Check in and Baggage Department.• Oversaw Ramp services such as Aircraft cleaning, Catering and baggage/freight loading.• Initiate pre-flight / post-flight work.• Assigned daily duties and supervised Check-in and international arrival• Monitoring the team’s performance• Handling delayed and cancelled operations.• Handling complaints (from both staff and customers)