Ramees Noushad Email & Phone Number

Kochi, Kerala, India

• Provided comprehensive customer support for a leading e-commerce platform, resolving inquiries related to shipment and delivery processes.
• Applied strong analytical and problem-solving skills to identify root causes of customer issues and implement data-driven solutions, resulting in improved service efficiency and customer satisfaction scores by 20%.
• Analyzed customer feedback and data too identify and implement process improvements.
• Leveraged analytical tools and techniques to generate insights from customer data, supporting strategic decision-making and business growth initiatives.

Kochi, Kerala, India

• Developed and implement machine learning models using Python to predict outcomes and classify data.
• Utilized NLP techniques to analyze and process large text datasets, resulting in actionable insights.
• Applied deep learning modesls such as CNNs and RNNs for image classification and text processing tasks, achieving a 10% improvement in predictive performance.
• Worked with OpenCV for image recognition projects, optimizing object detection algorithms to reduce processing time.
• Created interactive dashboards using tools like Tableau and Power BI to communicate complex analytical findings, driving stakeholder engagement and understanding.
• Analyzed and interpreted large datasets using statistical and machine learning techniques, identifying key trends and patterns that led to process optimization and improves outcomes.

Kanjirapalli, Kerala, India

• Provided administrative support and managed loan application processes for other backward communities in Kerala.
• Improved loan recovery rates by 12% through the implementation of data-driven recovery strategies, analyzing repayment trends and optimizing collection processes.
• Conducted thorough data entry and cleaning to ensure accurate loan portfolio records and facilitate data analysis.
• Developed and maintained a robust management information system (MIS) to track key performance indicators (KPI), identify trends, and inform decision-making.
• Performed financial data analysis and reporting to support accurate accounting and reconciliation tasks, contributing to more precise financial forecasting and reporting.
• Collaborated with loan officers and staff to ensure that all data was consistently up-to-date and accurate, enhancing the overall efficiency of loan management operations.

Master Of Science - Ms, Data Science

Bachelor'S Degree, Cyber/Computer Forensics And Counterterrorism, C

Activities and Societies: Football,Cricket,Tennis,Film