Ramees Thayadiyil Email & Phone Number

Doha, Qatar

IT Infrastructure design and implementation project with Qatar Emiri Air-force and Land Force

Doha, Qatar

IT Infrastructure design and implementation Qatar Emiri Air-force

Doha, Qatar

Doha,Qatar

Handling incidents and Requests using HPSMAdministration, monitoring and support HMC DatacentersResponsible for deploying, managing, and maintaining Enclosure Blade System c7000 G3/G2 & HP ProLiant BL-series C-class blade servers. o Installation and configuration of HPE HC250 Systems Datacenter management of over 1500 plus virtual machines across 8 sites running on 100 plus ESXi hosts, multiple storage platforms (HP EVA SAN, NetApp FAS)o Installation and configuration ESX/ESXi 5.x /ESXi 6 /6.5 /6.7 on Blade Servers (BL660c G8, BL680c G7, BL680c G5, BL490c G6, BL460c G9, BL460c G7, BL460c G6, BL460c G1) through ILOo Installation and configuration of vCenter Server 5.x/6.x and VMware vCenter Server Heartbeat 6.5/6.6 to ensure high availability and disaster recovery of vCenter ServerVSphere Distributed Switch (VDS), vMotion, HA, DRS; physical to virtual migrations (P2V) and standardization of Virtual Machines with templatesSnapshots backup and restore using Netapp Virtual Storage Console for VMware vSphere. Provide support to all medical applications (Cerner, Medicom, My Care…etc.) Administration and supports to VMware Virtualized Infrastructure (Vcenter 5.1,5.5,6.0,6.5,6.7)Monitoring VMs performance and resource utilization using Veeam monitorImplementation of DR solution using Double Take (Vision Solution)Installation and configuration of VeeamMonitoring VMs performance and resource utilization using Veeam and scheduling reports using VeeamHandling all configuration/escalation issues related to functioning of Windows Operating System either natively or on a Virtual Machine instanceResponsible for Provisioning/Maintenance/Troubleshooting of all Windows Machine instances including application of security patches, troubleshooting issues with the functioning of toolsTake responsibility that SLA/KPI objectives are being meet according to defined levels.Analyze,isolate and solve less complex fault issues as well as contribute them to corrective actions

India-Bangalore

Handling incidents and Requests using OTRS (Open-source Ticket Request System) ToolManaging Level 2 activities in Windows Network.Handling all configuration/escalation issues related to functioning of Windows Operating System either natively or on a Virtual Machine instance.Responsible for all Escalation issues related to the SCCM Provisioning and Management.Responsible for Provisioning/Maintenance/Troubleshooting of all Windows Virtual Machine instances including application of security patches, troubleshooting issues with the functioning of tools, creating and managing the VDI images. Provide Support to IIS Take responsibility that SLA/KPI objectives are being meet according to defined levels.Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholdersAnalyse, isolate and solve less complex fault issues as well as contribute them to corrective actions. Coordinating of activities with Field Organizations to solve customer problem

Bangalore

o Managing Maintaining Windows Environment.o Handling incidents and Requests using BMC Remedy 7 Toolo Managing Level 2 activities in Windows Network.o Managing Installation process (RIS ,WDS , Kick Start Installation)o Managing Maintaining Windows 2003 and 2008 server Roles(AD.DNS,DHCP,GPo.OU)o Managing and maintaining Network printer (Print Server)o Provide Support to IIS o Managing maintaining Backup Server.o Managing Cisco VPN client and Any connect VPN .o Provides investigation and diagnosis for incidents & Service Requestso Resolves and closes incidents/service requests as per help desk procedures & allocated timelineso Escalates unresolved incidents/service requests within agreed timescaleso Logs relevant incident/service request details per help desk procedureso Communicates with client regarding incident progresso Ensures tickets are up to date at all times until issues are resolvedo Conducts customer/user satisfaction callbacks/surveyso Mentors junior team memberso Managing VDI (Virtual Desktop Infrastructure- Citrix Xen Desktop)o Ensuring and managing the end user security using Cisco Security Agent o Managing and monitoring the security related issues using Cisco powerful monitoring tools. o Working as a member of Cisco CSIRT Team (Cisco Security )

o Controlling and monitoring user access to the system.o Monitoring and optimizing the performance of the system.o Maintain archived data on tapeo Backing up and restoring the system.o Managing IT Inventory in the Organization.o Re-Imaging Systems as per the employee`s needs.o Managing Video Conferencing devices

o Providing technical support on Microsoft platform(Windows 7,Vista &XP)o Assist in hardware installation and maintenance of workstations, serverso Installation and setup of Windows Server 2003, Server 2008o Installation and setup of Linux RHEL-5, Centos, Fedora, Ubuntu.o Designing, configuring and maintaining Active Directory services on Windows Server 2003/2008o Creating and administering users accounts, groups and security policieso Configuring & Managing Exchange Server 2003,2007.o Implementing TCP/IP Features such as DNS,DHCP and integration of these serviceso Configuring and implementing IISo Configuring and implementing FTPo Data protection and maintenance of healthy network using different backups and recover strategieso Restricting hardware and networking related problemso Installing and troubleshooting users by implementing group policies and working with different options of Software restriction policieso Configuration of local and network printerso Configuring and maintaining Exchange serverso UTP,OFC and other modes of cabling

Master Of Technology - Mtech, Computer Science And Engineering, First Class

Excel Engineering College was established in 2007 by Sri Rangaswamy Educational Trust. It has been graded ‘A+’ by NAAC. The college is.

Master Of Science (M.S.), Computer Science, Gpa-3.11

Activities and Societies: As part of curriculum completed a Research in MongoDB with Schema, and Two ProjectsMaster of Science.

Bachelor Of Science In Information Technology, Information Technology, B

Activities and Societies: N/ABachelor of Science in Information Technology

Associate Membership Examination (Amiie Equivalent To B.Tech / B.E Engineering ), Information Technology Engineering

Associate Membership Examination (AMIIE)

Diploma In Computer Engineering, Computer Engineering

Activities and Societies: 3 Year Full Time Diploma In Computer EngineeringCertified Diploma In Computer Engineer

10, Higher Education

Activities and Societies: Higher EducationCompleted Higher Education