• Worked as an Internal/Corporate Talent Acquisition Specialist, responsible for end-to-end recruitment processes.• Understood the requirements of the Hiring managers and sourced candidates accordingly.• Conducted pre-screening of candidates based on position requirements, providing documented reviews and recommendations to hiring managers for candidate interviews.• Designed job descriptions and interview questions that accurately reflected each position's requirements.• Forecasted quarterly and annual hiring needs for various departments.• Sourced, attracted, and interviewed prospective employees, aiming to find the perfect match for the company's long-term goals.• Coordinated with hiring managers to identify staffing needs and align recruitment strategies.• Led employer branding initiatives to enhance the company's reputation and attract top talent.

• Handle an account’s portfolio with a size of $3.6M ARR and over 600 users, serving Eastern & Central USA clients.• Engaged in Product Engagement activities, accounting for 50% of responsibilities, including customer onboarding post-go-live, driving product adoption, and conducting Quarterly Business Reviews (QBR).• Managed Escalation Management, comprising 30% of tasks, which involved handling product feedback, managing Product Support Requests (PSR), and measuring Customer Satisfaction (CSAT) and Net Promoter Score (NPS).• Focused on DRR (Dollar Retention Rate) responsibilities, accounting for 20% of tasks, which included upselling, cross-selling, retention, and churn management.• Analyzed client practices and provided recommendations on products, features, and services to improve client workflow and enhance patient care.

• Designed and implemented the overall recruiting strategy.• Developed and updated job descriptions and job specifications.• Performed job and task analysis to document job requirements and objectives.• Prepared recruitment materials and posted jobs to appropriate job boards, newspapers, colleges, etc.• Sourced and recruited candidates by using databases, social media platforms, etc.• Screened candidates' resumes and job applications.• Conducted interviews using various reliable recruiting and selection tools/methods to filter candidates within scope.

• I worked with clients such as Merck Sharp & Dohme Corp, Quantel Medical, Novartis Pharma Schweiz AG, and Sandoz Pharmaceuticals AG.• Understanding the requirements of the clients for job openings and the desired qualifications of candidates.• Identifying and sourcing suitable profiles and available candidates for the clients' requirements and job openings.• Conducting pre-screening of candidates based on position requirements and providing documented reviews and recommendations to hiring managers regarding candidate interviews