Rameez Shaikh Email & Phone Number

• Perform OSINT footprinting and recon using tools like theHarvester, Shodan, builtwith, social media, email tracking, trace route etc. • Perform Network scanning and packet sniffing using tools like NMAP , rustscan , wireshark. • Followed by enumeration of the target network for Network resources, shares, routing tables, Machine names, applications and banners. • Perform Vulnerability analysis based on hardware or software misconfiguration, Insecure or poor design of the network or application, Inherent technology weakness and careless apporach of end users. • Collect information on various vulnerabilities from websitesand tools like MITRE ATT&CK, CVE, NVD and CWE. Tools: Nessus , nikto , OpenVAS. • Good understanding of various types of malware such as Trojans, Worms, rootkits, spyware Etc. • Perform Social engineering on targets to test end user security prolocols. • Perform Web-server penetration test using Metasploit framework. • Perform Web application penetration testing using Burpsuite. • Perform Wireless network Pentesting using various tools like Hak5’s WifiPineapple. • Read and use bash shell scripting.

Fort Worth, Texas, Us

• Installing and configuring Fortigate 61e and Cisco 891 routers. • Installing and configuring switches Cisco SF300, Netgear POE 752, Cisco catalyst 2960. • Explaining networking concepts to non IT and other IT professionals. • Root-cause analysis of networking issues. • Installing and managing wireless access-points like FortiAP, Cisco Air and Meraki. • Troubleshoot Wifi issues using swtich vlans and cloud platforms based on AP. • Used Fortimanger to push policies/manage the store Fortigate 61e. • Troubleshoot issues related to different VLANs on different devices. • Pen-tested wifi network using kali linux and Hak5 device. • Managed firewalls of the Fortigate 61e to blocked or unblock websites based on company policy. • Prepared networking devices to send to external sites in-case of Priority 1 hardware failure.Projects • Converting 3000+ stores from default VLAN 1 to VLAN 101 for security. • Replacing Meraki AP with FortiAP in all stores. • Upgrading all the Fortigate 61e firewalls from 5.4.1 to 6.4.5 versions. • Advising the Project management team on installing the NLSS security system and network equipment.

Dallas, Texas, Us

Manage Corporate Hardware Life Cycles from delivery to disposalMaintain the physical environment of the server racks including cable management, documentation and labelingWorked with office 365 admin Exchange tool to manage users to Assign/remove licenses, add/remove group memberships, Mail settings: mailbox permission, email forwarding. OneDrive settingsUsed ShoreTel director admin console to manage company telecom infrastructure such as Assign telephone numbers to users, remove old telephone access from user and re assigned to available pool Managed user voicemail passwords. Monitored and Worked on root cause analysis of blank/spam calls receivedSetup new users for the on-boarding process and installing windows, Quality assuring the machine and accesses. Worked with the dev team to support custom software called greenx. Focal point of contact for dev team and end users for custom softwareEducated users on IT policies and procedures to maintains compliance and basic hardware and software troubleshootingAdminister and maintain Active Directory and Office365 accountsMonitor, identify and resolve issues with applications, systems, and network resources.Remote into Fortigate routers and Making sure IP sec tunnels are upUsed Azure AD to monitor user sign ins, audit logs, setup two factor authentication using cell phone numbers and Disable inactive devicesUsed Druva in sync as a user data backup system to provide disaster recovery operations and data backups at all timesBlocked in coming security threats from Non-US countries which had the highest amount of brute force attack attemptsDisabled the IMAP and POP3 protocols as it did not work with 2 factor authenticationsReviewed and Blocked users MS 365 logins for all departed usersWorked with Fortigate 200e admin console to use IPsec monitor, Monitor the IPsec tunnels and Forticlient VPN used and supportedUsed kali Linux to vulnerability test wireless access points

Nationwide, Us, Us

Setup video conference room using zoom meeting software and troubleshoot zoom and video camera issues.Recovered shared drive files and DM files using backup server.Used the s2 system to grant access to personal and trouble shoot badge issues.Responded to on call issues and critical issues when needed.Setup FTP site for users for sharing files with external clients using Filezilla or internal file sharing.Troubleshoot citrix session issues using citrix directorSetup new users in active directory and assign proper permission and organizational units.Setup laptops/desktops and iPhone for new usersManaged/Tested UPS devices and UPS systems throughout the firm.Used Sierra monitoring tools to troubleshoot network issues or find top talkers.Installed and troubleshoot various application issues.Troubleshoot OpenText E-docs DM Integration issues with MS Office and Adobe.Troubleshoot VPN Login issues and Multifactor authentication.Used XEN Mobile to manage and troubleshoot user iPhone.Worked closely with Network Team and Security Team to troubleshoot issues.SecurityWorked with Sophos security console to manage certifications for login.Used Sophos antivirus to clean infected systems after removing them from network.Used CyberArk privilege manager to install software if deemed safe.Used google message center to filter spam and whitelist/blacklist emails.Used the S2 system to grant access to office personnel and troubleshoot access badge issues.Encrypt USBs/CDs with Sophos encryption before sending to external clientsProjectsWindows 10 upgrade – Traveled to 13 location for Windows 10 upgrade, reimaged and quality tested over 500 computers.iPhone 10 rollout – Transition from IBM MAA360 to XEN-Mobile – worked with over 300 iPhone.Printers - Local Printer swap project and printer setup from Ricoh to HP.Linux – Retrieve old S2 security footages from the camera system which used LINUX file system hierarchy.Hardware - Swap all local Desktops from HDD to SSD.

Provide technical support to customers via telephone, email and through tickets.Analyze and troubleshoot software and hardware issues.Identify and resolve issues pertaining to network configuration, web hosting and domain registration.Sent tickets to appropriate departments utilizing ticket tracking system.Solve minor workstation-related issuesMaintain documentation of processes and ticketsInvestigate reported issues and walk customers through scripted service protocols to rule out numerous problems.Support windows domain accounts using active directory and sap accounts.Troubleshooting Cisco RSA VPN connection issues.

Conshohocken, Pa, Us

Onsite and remote support for desktops, laptops, WYSE Terminals and printers including break/fix, imaging, configuration and encryption.Support enterprise patient and reimbursement applications, Microsoft Suite and multiple other proprietary and other common business use applications.Administration of active directory users and computer accounts. Setup new user accounts/passwords monitored permissions/access rights and troubleshoot errors.Supported and troubleshoot Citrix Xen desktop and XenApps.VPN support for Cisco AnyConnect and RSA token administration.Support custom database application.Responsible for IT asset management and trackingRepairing IT equipment’s and replacing parts.Setting up a LAN infrastructure using cisco switches in meeting and training rooms.Successfully analyze and resolved IT hardware issues.Assisted with troubleshooting technical issues.Provided technical support, resolved hardware/software issues via telephone, locally and remotely.Logged and updated the knowledgebase with new issues for team development.Supported Go Live and upgrades in system installation and configuration.PROJECTS COMPLETED: Refresh project: Project involves in upgrading the users to brand new laptops, which includes imaging (new installation) and profiling of the laptop. EPO project: It involves in upgrading the MacAfee encryption to the latest version for more than 50 users.Annual Re-verification project: Installed and supported 300 WYSE terminals and virtual Citrix user accounts. This was one of the major projects for the company.Transition Project: Collaborated with the System engineer to convert users from desktop to virtual xen desktop and train them in using the new environment (GUI).

Ensure that the front desk systems are followed such as proper member check- In, Telephone inquiry, Guest Registration, Cash handling, Replacement of member ID card, Delinquent account procedures, Account change request.Project a polished, professional image and maintain good relations with all clients and workersBuild confidence and credibility with all customers and workers.Perform a variety of duties including filing paperwork, doing walk-throughs of the facility, fix computer related issues or any other duties assigned.

Install and configure computer hardware operating systems and applications.Troubleshooting system and network problems, diagnosed and solved hardware/software faults.Set up new users' accounts and profiles.Configure and Deploys Cisco routers for various functionalities.Configure and implement static routing and fine-tuning routing protocols (RIP, EIGRP, OSPF).Implemented traffic filters using Standard and Extended Access-lists.Implemented security to Router and Switches.Good Knowledge on IP addressing, Subnetting, VLSM, CIDR, Supernetting and IPv6.

Cybersecurity

Linux Certifcation

Certificate, Computer Networks

Bachelor Of Science In Computing, Relational Database, Advanced System Development Using Uml, Interface Designing

Diploma In Networking Engineering, Network And System Administration/Administrator