Rameez Yaseen Email & Phone Number

Passionate, creative, and strategic Customer Success Executive with strong time management and communication skills. Proven ability to work independently or collaboratively, establishing rapport with diverse backgrounds. Analytical thinker, proficient in computer skills, and dedicated to achieving success in all endeavors.Customer Support Skills:-Providing Pre-sales and post-sales support to the clients.-Communication with the payment gateways and banks for foreign remittances.-Invoice & online document managing softwares.-Act as a bridge between the organization and the clients to ensure highly efficient and timely delivery.-Engage with customers in all emails/calls related to their accounts & subscriptions and ensure regular follow-ups in order to retain their revenues at the end of every contract month/year.-Take initiatives and identify any opportunities for improvement of internal processes.-Maintain good relations with the client and ensure positive responses to their questions at the end of every communication.-Based on the client’s issues, engage the integration team where technical assistance needs to resolve a client's issue.-Responsible for special client projects, requirement gathering, communication with cross-functional teams, management, and delivery as per the SLA/Contract.-Communicate with Enterprise level customers.-Helping clients to achieve their customized requirements.-Helping the clients to sign contract agreements, NDA, DPA, Vendor platforms, W8-BEN.Managerial Skills:-Communicating with institutions like FBR, PRA, PSEB, Banks, LCCI, IPO, and consultancy firms.-Managing registrations & memberships with FBR, PRA, PSEB, Banks, and LCCI.-Intellectual property Copyright & trademark.-Looking company's annual revenues, employees' salaries, and expenses.-Managing and Monitoring the company's taxation & accounts.HR Skills:-Proven ability to attract and retain top talent.-Skilled in fostering a positive workplace culture and resolving conflicts.-Experience in setting goals and evaluating employee performance.-Proficient in designing and delivering training programs.-Knowledgeable about HR regulations and legal compliance.-Strong communication and relationship-building abilities.-Strong analytical and decision-making skills.Marketing Skills:-Expertise in SEO tools and content creation.-Monitoring digital activities and social media.-On-page, off-page, and keyword optimization.-Blog support and content optimization.

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  University Of Engineering And Technology, Lahore

  Electrical And Electronics Engineering