Rameez Ahmed Email & Phone Number

Bengaluru, Karnataka, In

Customer Success: - Lead and manage the customer success team, including hiring, training, and setting monthly/annual targets.- Develop and implement customer support SLAs, working closely with the tech/product teams to ensure ticket closure.- Monitor and analyze customer success metrics to continuously improve the team's performance and overall customer satisfaction.Partnerships: - Identify and source partnership opportunities through inbound lead follow-up and outbounds, utilizing channels such as email and LinkedIn.- Maintain strong relationships with existing partners (100+) and explore new strategies for expanding these partnerships.- Drive app integration and co-marketing activities with other apps in the Shopify ecosystem.- Create and manage relevant partner resources such as guides/FAQs, demos and training to educate and guide partners on how to use our platformTools: Intercom l Slack l Metabase l Kiflo l PartnerStack l Notion l Missive

Bengaluru, Karnataka, In

- Onboarding new clients by giving product demos.- Develop and maintain healthy customer relationships to ensure high customer satisfaction.- Evaluating and analyzing customer needs to offer customized solutions that align with their business goals.- Encouraging customers to upgrade their products by identifying opportunities for growth and offering tailored solutions (Enterprise solutions).- Create and document processes to streamline customer success operations (FAQ's / SOP's/ Support Wiki)- Hire, train and manage customer success executives. - Increase customer engagement through Intercom automations/series to foster ongoing relationships.- Creating and monitoring product initiatives to ensure they align with customer needs and drive customer satisfaction.

Bengaluru, Karnataka, In

- Facilitating customer onboarding through in-app live chat support, loom/screen recordings and video conferencing (zoom)- Handling inbound sales and scheduling account manager calls- Collaborating with the sales team to plan upgrades, drive expansion and renewals- Liaising with the Product, Design, and Tech teams to ensure optimal customer experience and report feedback and feature requests- Ensuring customer satisfaction and collecting product reviews on the Shopify App Store (1500+ 5star Reviews)

Mumbai, Maharashtra, In

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Commerce - Bcom, Information Technology