• Organizing maintenance/repair of properties, equipment, and machinery• Managing paperwork and keeping administrative records• Manage the everyday operation and projects to ensure resources are deployed where there is greatest need on the day• Developing, reviewing, and improving administrative systems, policies, and procedures• Accountable for performing and managing all administrative affairs• Assist in the development of budgets, and resources• Ensure the smooth and adequate flow of information within the company to facilitate other business operations• Organize and supervise other office activities (recycling, renovations, event planning etc.)• Ensuring all documents and certifications with various Govt. the same is also maintained• Evaluating current security situation on ongoing basis and bringing improvement in controls that will ensure robust and highest level of security to employees and Visitors• Overseeing administration and facilities management (office administration, building maintenance, transport, reception, gate office, dispatch, sanitation, gardening, canteen etc.)• Handle and manage all legal aspects pertaining to labor and other relevant laws• Coordinating with HSE department to ensure safety of employees & compliance to desired HSE standards.• Identifying risks and analyses data received from both external and internal sources and advice management on risk mitigation plan.• Developing and implementing security compliance.• Ensure timely compilation of company preventative plans• Prepare, manage and monitor the budget for administration related cost centers• Accountable for Civil, Mechanical, Electrical and other types of Maintenance work in Corporate Office• Responsible for procurement and purchasing of various items from market• Responsible for meetings with various vendors.

Writing and producing presentations and press releases.• Timely managing operational crisis.• Monitors housekeeping and Head Office operations and maintains workflow• Coordination, drafting agreements and negotiate with real estate agents for new location• Support to operations for flawless operations. • Oversee facilities services, maintenance activities and tradespersons (e.g. electricians)• Coordination with security company for availability of guards 24x7 • Ensure operations adhere to policies and regulations• Initiating bidding process for scrap, vehicles and other as required. • Ensure the smooth and adequate flow of information within the company to facilitate other business operations • Monitor costs and expenses for budget preparation• Point of contact & negotiations with local government bodies, approved contractors and others (CBC, DHA, KMC, DMC, Civic center, Pakistan Secretariat, Sindh Secretariat, CPLC, Police, City Court, PSQCA, PCSIR, Electric department, Labor department, Fire and Safety, Excise) • Keep abreast with all organizational changes and business developments• Preparing Yearly budget for department.• Setting and meeting goal and KPI’s before deadlines.• Repair, renovation, designing layouts of office premises and coordination with concern departments.• Carrying out investigation for fraud, forgery, theft and others. • Planning and coordinating administrative procedures and systems and devising ways to streamline processes • Assessing staff performance and provide coaching and guidance to ensure maximum efficiency

• Coordination with real estate agents for new location• Physically visit location and collect required information.• Negotiating with owner on outlet behalf for daily routine needs (maintenance, premises issues anddocumentation)• Surprise visits to outlets, call centre & commissary to ensure satisfaction of administration operations andadherence of company policies.• Support to operations for flawless operations.• Investigate and handling employees faulty behaviour, fraudulent and theft cases.• Coordination with security company for availability of guards 24x7• Security guards behaviour and attire inspection• Coordinate with HR for arrangements of events and seminar• Initiating bidding process for scrap, vehicles and other as required.• Point of contact & negotiations with local government bodies, approved contractors and others (CBC, DHA, KMC,DMC, Civic centre, Pakistan Secretariat, Sindh Secretariat, CPLC, Police, City Court, PSQCA, PCSIR, Electricdepartment, Labour department, Fire and Safety, Excise)• Utility bills audit for abnormalities check• TADA audit • Initiate claim launch procedure for vehicles• Ensures office supplies are adequately maintained and replenished for continued operations.• Maintaining and keeping up to date records of fuels cards, mobile phone and sim cards.• Arranging visa, tickets, hotel arrangements for homecoming guests and employees travelling nationwide /abroad.• Dealing with all local government bodies to obtain permits, licenses to ensure of flawless operation.• Inspection of company-maintained cars, bikes and delivery vans.

• Monitors housekeeping and Head Office operations and maintains workflow• Preparing work order for car fleet and coordination with respective policy issuer.• Maintains mobile sim cards (Warid) record and process request in timely manner according to policies.• Maintains fleet flue cards (PSO) records and process approved requests by HOD(s)• Repair, renovation, designing layouts of office premises and coordination with concern departments.• Maintains professional work environment by ensuring implementation of ethical policies.• Manage office supplies and creating move order.• Maintains and draft agreements

ADMINISTRATIVE & OPERATIONS- Closely working for new vendor development and negotiate costs while ensuring implementation of SLA.- Purchase and maintenance of head office, branches and call centre furniture and equipments.- Ensures office supplies are adequately maintained and replenished for continued operations.- Supervise all kind of repairs and maintenance & renovation of head office, branches and call centre.DOCUMENT CONTROL- Preparing purchase orders, GRN and delivery notes for all kind of purchases and forwarding the same to accounts department for payments processing.- Negotiating with landlords while finalizing location and assist in drafting of agreements for new branches.- Maintaining all files related to maintenance, office supplies, future demands, and vehicles.- Maintaining and keeping up to date records of fuels cards, mobile phone and sim cards.- Arranging visa, tickets, hotel arrangements for homecoming guests and employees travelling abroad.- Dealing with insurance companies for claim processing and new policy arrangements premium negotiation.COORDINATION & CONTROL- Working closely with project manager to ensure prompt arrangements and adherence to quality.- Dealing with all local government bodies to obtain permits to ensure of flawless operation.- Working with parent company for arrangement of events, conferences and seminars.- Establish and maintain utility records and ensure adequate usage of the same by investigating abnormalities. - Surprise visits to outlets, call centre to ensure satisfaction of operations and adherence of company policies. - Lead regular inspection of company maintained cars, bikes and delivery vans, kitchen and branch premises. - Working closely with audit department to resolve reported issues.CASH MANAGEMENT- Maintain cash register collect and deposit cash and cheques in a timely manner to reduce risk of loss. - Perform daily and weekly cash closing procedures and reconciliations at head office

DOCUMENT CONTROL- Received, responded to and initiated correspondence and other documents for students and universities. - Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.- Performed quality control checks to ensure accuracy and integrity of records held and updating the same in a timely manner.- Prepared various analytical reports and databases related to students, universities, employers and acquisition of new business. MARKETING & EVENTS- Organized and participate in major events such as training, seminars on job counselling, presentations at high schools, job fairs etc. - Assisted in development of marketing campaigns and material for new brochures and flyers and conducting market research.- Established new business relationships with various employers and universities locally and abroad for new business opportunities. CUSTOMER SERVICE- Managed high volume of queries and cases in a timely and efficient manner ensuring excellent customer relationship.- Understood and interpreted customers' needs and wants and research best possible solutions.- Demonstrated positive and professional attitude to promote positive image of the firm and tapping potential customers. ADMINISTRATION & OPERATIONS- Managed daily functional requirements of office such as attendance records, purchasing etc. to ensure efficient operations. - Provided office assistance and performed ad hoc duties as communicated by the management.