Rameez Raja Email & Phone Number

Punjab, Pakistan

Lahore District, Punjab, Pakistan

• Define and specify ongoing and ad hoc development projects to meet commercial objectives
• Project manage development process, coordinating third parties (developers and platforms) in delivery of projects.
• Undertake product testing and quality assurance on projects
• Maintain and improve system status reporting ensuring as little downtime as possible
• Be responsible for CRO strategy, suggesting, implementing and evaluating tests
• Support the marketing manager maintaining and updating the websites

Lahore, Pakistan

• Take the lead in designing and implementing loyalty and rewards program, with a focus on delivering customer engagement
• Work through all executional details to ensure a timely and successful program launch.
• Collaborate with a cross-functional team to manage loyalty assets and maintain and grow the program.
• Examine customer data (program engagement, rewards redemptions, general customer behavior) and develop user experience analytics and business performance metrics associated with the program.
• Live Loyalty Program on all the Sites of Cinepax with end to end training.
• Develop and execute long-term strategic growth plans for the program.

Lahore Head Office

- Defines the Customer Care Strategy for the Organization and Manages the Service Standards - Adherence, Issue Handling process & Voice of customer dissemination and usage for the organization. - Defines & Manages the Loyalty Program for the Organization- Manages Outbound & Inbound Call Center.- Customer Care Strategy for the organization- Loyalty Program.

Lahore

• Deep dive analysis of transactional data using Advance analytical tools
• Daily/Weekly/Monthly activity Reports (Offer Management).
• Analytical Support to all Head Office.
• Custodian of Data Ware house in Buying Department at Head Office.
• Develop and implement programs for OM Team for best negotiations with supplier

Lahore (Store)

• Deep dive analysis of transactional data using Advance analytical tools.
• Daily/Weekly/Monthly activity Reports (Store Field Operation).
• Kpi’s reporting (Customer Manager/Tele Marketing).
• Office administration
• Liaison with “Office Specialist” regarding Quotations.
• Liaison with Head Office Field Operation.

Lahore

• Daily/Weekly/Monthly activity Reports (Acquisition).
• Custodian of Data collection/Entry.
• Supervision of Call Center & Data Entry Team. This includes there scheduling and resource allocation for customers

Lahore

• Weekly meeting with the Team for improvement in Call handling skills.
• Listen live calls and observe the calls.
• Scheduling and resource allocation for Agents.
• Direct coordination with Back Office for Customer’s complaining resolution

Master’S Degree, M.S.C In Computer Sciences (Punjab University Lahore), 3.2 Gpa

M.s.c Computer Sciences

Bachelor’S Degree, Bachelors Of Commerce

B.Com