Ramel Nasseri Email & Phone Number

Mckinney, Tx, Us

Dallas/Fort Worth Area

SPECIAL FX ASSISTANT, CRITICAL THINKING FXJUNE 2017-PRESENT Critical Thinking FX is a credible and renowned startup that specializes in producing special fx services to various companies. As a special FX Assistant, I contribute content generation, project planning, video manipulation and editing to ensure client satisfaction.- Assist in the full life cycle of creative projects from concept presentation to final delivery of finished projects.- Provide troubleshooting support to projects, including revisions, as per customer’s feedback and preferences.- Assist the Post-Production Supervisor with the preparation and delivering of projects, and general post needs.- Contributed invaluable creative concepts and ideas to multiple projects, resulting in better collaborative outputs.

Washington D.C.

Evaluate Current Dispute Resolution System in place for the United Nations Funds & Programes Ombudsman Office [NYC] and Present recommendations for an ODR Platform.Presenter and Panelist at the Annual Conference for the Association for Conflict Resolution [Minneapolis] focus Cyber Ethics: The impact of Technology on Mediator Ethics.

Dallas/Fort Worth Area

Good Shepherd Episcopal School promotes confidence through learning, compassionate service, and leadership skills, preparing students for high school through comprehensive educational programs. Utilize theoretical knowledge and industry experience to provide multi-faceted technical support to faculty and students.Key Accomplishments:- Supported and demonstrated expertise for multiple computing platforms; Microsoft, Apple, Google Chrome, etc.- Assisted & consulted on technology improvement projects that helped update and streamline the IT Service Catalogue.- Demonstrated cross-functionality by lecturing on several topics & subjects for Science, Social studies, and faith studies.- Was appreciated for overseeing the Assistant Coach role for 7th and 8th Grade Girls’ Soccer Team.- Tasked with the leadership & facilitation a Legos Robotics After-hour workshop and competition team.- Was recognized for the design and implementation for the IT work tracking and reporting matrix.- Oversaw the effective management of the Summer IT maintenance and upgrading initiatives.- Collaborated on the development and implementation of a STEAM/Makerspace for our student body, a Peer Mediation Program for Middle School, and multiple learning projects for students spanning PreK - 8th Grade.

By being self-employed, I was able able to apply learned IT expertise from previous experiences and improve my craft with minimal supervision, improving my entrepreneurial skills greatly. As an Independent Consultant, I executed multiple project consultations for clients in diverse sectors, overseeing design and improvement tasks.Key Accomplishments:- Accurately reviewed and designed the operational manual for an independent Car Dealership.- Streamlined, improved, and designed process workflow using industry-best practices for car sales & service departments.- Contributed to the project supervision, and structuring of a project to improve a non-for-profit organization.- Creatively handled the leadership for training and educational program design for a professional mediation workshop.- Distinction of being a Guest speaker and panelist at 2012 ODR (Online Dispute Resolution) Conference in Prague.

Irving, Texas

Commercial Metals is a steel/metal manufacturer that owns steel minimills in Alabama, Arizona, Arkansas, California, South Carolina, Texas, Florida, and Poland. As the Helpdesk coordinator / Application Change Control Analyst / Process Improvement Specialist, I oversaw responsibility for the simultaneous management of the project portfolios while also establishing and maintaining general quality assurance and optimum customer satisfaction, improving overall company impression.Key Accomplishments:- Leveraged leaned team building and problem solving strategies to effectively lead multiple project teams through the implementation of improved processes and efforts while also publishing Technical process documentation for IT Teams.- Handled the key point person role and mediated various conflicts between IT teams to create win/ win solutions.- Consistently reported findings & project progress to C-level Mgmt. while also assisting auditors in internal/external IT audits.- Implemented process flows for Software Change Control & maintained communication between internal teams & vendors.- Train and mentor new team members and create training and knowledge base documentation for the helpdesk.- Designed and implemented a 24hr. Helpdesk using Follow the Sun principles. (US, Poland, and Australia teams)- Reviewed and improved IT processes utilizing Lean Six Sigma and ITIL guidelines and methodologies.- Provided a one stop shop service for internal clients to align needs, offering IT catalog and IT team efforts.- Scheduled and managed new release, modification, and maintenance changes to software platforms such as SAP.

Affiliated Computer Services Inc. providea information technology services as well as business process outsourcing solutions ranked at number 341 on the 2010 Fortune 500 list. As the Desktop Service Analyst / Project lead / Helpdesk Coordinator II, I provided immediate troubleshooting to internal/external customers over the phone and provided desk-side assistance.Key Accomplishments:- Expertly performed Junior LAN administrative duties such as account creation, print queue creation.- Research and plan printing solution initiatives to optimize performance and minimize cost.- Re-designed and implemented hardware imaging deployment procedures to enhance the user onboarding experience, and helped in the planning and implementation of Client migration, minimizing downtime.- Executed in-house warranty/repair work on HP Printers, Compaq, Dell, Gateway, and IBM PCs.

Master Of Arts In Conflict Management & Dispute Resolution, Dispute Resolution Conflict Managment

Activities and Societies: Mediators Beyond Borders SMU Student Chapter President 2011 - 2012Mediation and Dispute Resolution Certification.

Bachelors Of Art In Major In Anthropology Minor In German, Anthropology