• Service Delivery Lead for UK based clients with 23+ years of IT experience in leading and delivering programs in Airlines, Telcom and Pharma Industries.• Extensive experience in managing Infrastructure Operations and Delivery Support activities for multiple clients(Datacenter & Cloud Services and Service Delivery Management)• Instrumental in setting up projects, building strategic relationships and defining operating/service delivery models and develop project Scope, goals, and budgets and track progress against them.• Experienced in Design, Development and Implementation of various technical and service delivery management processes.• Involved in identifying improvement opportunities, driving optimization through automations and delivering business outcomes.• Contract negotiation & execution, Managing vendors (B2B). End to End contract control.• Building and maintaining strong relationships with the customer organizations.• Leaded project review meetings and Scrums for tracking project progress & its effectiveness.• Have been part of full project SDLC using Waterfall & Agile Methodologies.