• Oversees the operations of the hotel.• Operations include Human resources, Housekeeping, Security, Public & Guest Relationship, Purchase & Stores, F&B Service & Production, Front Office, Room Sales & Digital Marketing.• Implementation of SOP’s in every department for efficient & seamless operations.• Responsible to maintain all legal compliance, Occupational Health & Safety Act, fire regulations.• Ensure the smooth operation of Banquets/ large corporate catering & outdoor caterings• Interdepartmental coordination for smooth functioning. • Assisting in Purchase for quality & best pricing.• Revenue Generation & Cost Control.• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets should met at all levels• Monitoring the hotels business reports on a in and take decisions accordingly

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• Day-to-day Hotel operations within budgeted guidelines and standards. • To work as support function with all Head of Departments in all aspects of running this hotel. • Recruiting, training and appraising the team for smooth functioning • Ensure SOP implementation in all departments and check the same during routine operational checks. • Comply with all health and safety regulations • Report on management regarding sales results and productivity • Purchasing F&B stock, Stock control, Monthly stock takes. • Preserve excellent levels of internal and external customer service. • Identify customer’s needs and respond proactively to all of their concerns.

Summary of Skills and Experience-Management of Banquets, Conferences & Restaurant Vendor & Purchase ManagementCorporate Sales & Travel Agency Sales Revenue Generation & Cost ControlHouse Keeping, operation & Administration Liasoning & Statutory Requirements Kitchen & Front office Operations Managing Promotional EventsSegmented Customer Oriented Approach Relationship Management ---------------------------------------------------------------------------------------------------------------------------------------------1. Job to oversee the entire operations of establishment. 2. Operations include Human resources, Housekeeping, Security, Public & Guest Relationship, F & B Service & Production, Front Office, Sales & Marketing, Finance, Maintenance & Legal compliance. 3. Effective coordination with Top management and staff for smooth operations. 4. Management of Banquets, Conferences & Restaurant 5. Vendor & Purchase Management. Revenue Generation & Cost Control 6. Guest & Team Relationship Management7. Liasoning & Statutory Requirements 8. Corporate & Travel Agency Sales, Promotion & Marketing9. Comply with all health and safety regulations Worked as F&B Manager – Hotel Saptagiri from Sept 2014 to Oct 2015The job profile includes: 1. Manage 2 F&B outlets & 3 banquets hall (appx. 15550 Sft). Day-to-day F&B operations within budgeted guidelines and to the high standards. 2. Menu Designing and continuously make necessary improvements. 3. Lead F&B team by attracting, recruiting, training and appraising talented personnel. 4. Establish targets, KPI’s, schedules, policies and procedures 5. Comply with all health and safety regulations 6. Report on management regarding sales results and productivity 7. Purchasing F&B stock, Stock control, Monthly stock takes. 8. Preserve excellent levels of internal and external customer service. 9. Identify customer’s needs and respond proactively to all of their concerns.

1. Supervise the daily operations of the Banquet area (order and maintain supplies, review set-up and food and beverage preparation and service to ensure optimal level of service, quality and hospitality 2. Briefing before Banquet & Conferences.3. Supervise and direct the Banquet associates including Supervisor, captains & steward. 4. Prepares and follows up on incidents and accident reports. 5. Monitors guest complaints and takes corrective action when necessary. 6. Inspects all banquet area, restaurant, Conference hall & lobby daily to ensure that cleanliness meets hotel standards. 7. Assists in the training and development of all associates 8. Responsibility of vendor management. 9. Meet with the customers to review the Banquet Event Order and to review any changes, issues and/or problems to ensure delivery of a quality product. 10. Monitor and control the maintenance/sanitation of the Banquet areas and equipment to protect the assets and ensure quality service.

15 Acers lush green property with 14 tastefully done cottages & 40 well appointed rooms. 2 big size banquet halls & A party lawn to cater up to 500 to 1500 pax. Water sports like Swimming Pool, water slides & water ball. Other sports like Horse Ridding, camel Cart, Long tennis, basket ball, gym, etc.The job profile included: 1. Manage 1 F&B outlets & 2 banquets hall (appx. 10000 Sft), 2 Conference hall & 01 party lawn. Day-to-day F&B operations within budgeted guidelines and to the high standards. 2. Marketing and selling conference and banqueting facilities with the help of sales team. 3. Scheduling reservations. • Operating the facilities profitably. 4. Checking all bills are paid on time. 5. Managing food and beverage team. 6. Briefing staff and checking the banquet hall or conference room set-up before the event. 7. Comply with all health and safety regulations. 8. Report on management regarding sales results and productivity. 9. Purchasing F&B stock, Stock control, Monthly stock takes. 10. Preserve excellent levels of internal and external customer service. 11. Identify customer’s needs and respond proactively to all of their concerns.12. Liasoning & Statutory Requirements 13. Corporate & Travel Agency Sales, Promotion & Marketing

1. To promote & handling the sales for group hotels & Secondly to promote the sales of other chain hotels and alliance Club Mahindra properties like in Corporate Sector2. After sales follow-ups, customer care, their need and requirement & services as per their satisfaction3. To maintain a long & healthy relationship with corporate customers.4. Banquet operations as asst manager at Lucknow property.5. Scheduling reservations, Briefing staff and checking banquet hall conference room, set- up before the event.