• Implemented a least privilege access control model for service accounts, reducing overall attack surface.• Automated the service accounts, created, retired and managed credentials. • Managed the secret keys and security keys ensured the role based access. • Worked with the service accounts owners and the authorized admins and assisted them as needed. • Managed and secured Active Directory service accounts, ensuring adherence to best practices and compliance with organizational policies.• Implemented access controls and authentication mechanisms to safeguard critical IT resources.• Conducted regular audits and assessments of server and database security configurations.• Collaborated with IT teams to resolve security incidents and vulnerabilities promptly.

• Provide guidance and support to the customer service representatives/clerical assistants with questions pertinent to the licensure• Communicate with professionals from the field of behavioral health and human services that require a state license• Provide critical support for processing and tracking licensing documentation to maintain compliance, standards, and accuracy• Monitor and update facility information • Respond to internal and external inquiries regarding licensing of behavioral health professionals and graduates• Create reports, correspondence, and documents to disseminate accurate information• Ensure that the tasks are completed following PLA processes and procedures• Ensure applicants take appropriate corrective action when concerns are identified • Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of professionals and graduates• Maintain privacy of applicants and all related records

• Communicate with behavioral health and human services graduates and professionals that require a state license• Process licensure application from the professionals and recent graduates• Track the licensure application and ensure accuracy• Provide status update on the application to the professionals, as needed• Help the call center staff with questions pertinent to the licensure• Create reports, correspondence, and documents to ensure information is accessible• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of professionals and graduates• Maintain privacy of applicants and all related records

• Train and orient new employees about health and safety protocols at Amazon • Working in the inbound receive and preparation • Follow all Amazon’s rules and regulations to ensure the safety of self as well as other employees around• Work in a fast-paced work environment to deliver time-sensitive products• Maintain the speed and quality of products being delivered

• Managed the continuous operation of the store with a cheerful and positive attitude to the customers • Oversaw the store inventory to make sure products are in adequate amount to meet the demand• Managed cash flow in the store by using cash registry and credit card machines • Managed the working schedule of store employees• Analyzed current and past sales reports to generate strategies to cut costs and increase revenue• Maintained cleanliness of the store during work shift• Established, maintained, and ensured health and safety standards

• Provided seamless customer service with a positive attitude as well as timely and accurate order delivery• Ran store operations during the scheduled shifts• Supervised and delegated responsibilities to the associates• Managed the schedule of the associates• Trained and encouraged incoming baristas to keep them motivated to meet/exceed Hyatt and Starbucks standards• Managed store inventory to ensure the completeness of the store supplies• Operated cash registries and credit card machines • Ensured compliance with cleanliness standards • Served beverages and food to customers