Ramesh Agarwal Email & Phone Number

India

Hosting International / Overseas clients with specialised, Travel, Recreational, Educational and Business services.

Goregoan

Expertise in proactive financial & Investment management Company, We address to diversified financial & Investment needs of your business and plan your financial growth in every aspect through our commercial lending solutions be it expansion, acquisition, cash flow loans, asset based loans, clearing your existing debt or even refinancing it to all your financial & investment worries.

Mumbai Area, India

International Bpo Third party US collection process for merchandiser & payday loan , debt collection ,legal department.

Andheri

Handling the sale Team of 10 for the marketing Activity for smart card & increase the metro Riders, doing corporate activity & Bus stop activity to convert the bus traveller to Metro.

Borivali East

(Handling 30 sale executive Mumbai for Hsbc credit cards. (Attend 5 days leadership training, Certified with certificate)  Responsibilities-of manning, Attrition, target and Disciplinary.

Andheri East

 Job profileSelling Insurance (Tata Aig – GI) Home insurance policies on HSBC credit cardCustomer base. Responsibilities- Quality - To maintain Quality Parameters which includes Product KnowledgeDispositions and Data Analysis. Manning- Per workstation revenue and costing with 100% Attendance and 10% Buffer (Handling a 65 workstations) Attrition- New Incentives Plan for the Floor, Creating a healthy, competitive and co-operative atmosphere on the sales floor, Spot Incentives and Monthly Incentives to Stop the Attrition. Target- per workstation revenue and costing with 100% Attendance and 10% Buffer, Individual Team Target and a Weekly-Monthly Review of all the Team Leaders. Disciplinary- To maintain complete discipline on the floor including Login, Wrap-up and Break timings on the Floor.Worked in HSBC HOME Process (from 26th march 2008 till 22nd April 2009)Transfer to TATA AIG AUTO Process on 23rd April 2009 handling 35 work stationsAUTO and 15 Workstation Home Process handling two processes with totalManning of (50.work station) Job profileSelling Insurance (Tata Aig – GI) Auto and Home insurance on different CampaignCustomer base. Responsibilities- As Per client requirement. Target- per workstation revenue and costing with 95% Attendance and 0% Buffer, Individual Team Target and a Weekly-Monthly Review of all the Team Leaders. Data Management –Managing different type of data campaign, Proper allocation as per Agent category (A+, A, B, C) and on agent performance. Data Analysis- Making a campaign report, contact report. Performances and Productivity report and sales parameter report. Quality- To maintain Quality Parameters which includes Product Knowledge

Chembur

H Job profileSelling Insurance (Tata Aig – GI) Accident and Health insurance policies on HSBCCredit card customer base.Worked as C.S.A in Simran Center (TATA AIG) for GI Process and transferred to(SPANCO) as a C.S.A for GI Process (TATA AIG) on 13th June 2005.Worked as a Customer Service Associate (till 26th December 2005) Achievement- Promoted as a Sir CSA Senior Customer Service Associate (SPANCO) Responsibilities- Individual Target, Team Target, Agent Escalations, Training and Quality and helping Team Leader in Team Managing.Worked as a Senior Customer Service Associate (till 25th March 2006) Achievement- Promoted as a Trainee Team Leader.(SPANCO)Worked as a Trainee Team Leader under Training for six months (till 30th Dec 2006) Achievement- Promoted as a Team Leader (SPARSH INTELENET) Responsibilities- Handling a Manning, Attrition, Quality, Target and Discipline. Generating Per Work Station Revenue for the Process. (Handling a team of 25 agents)Worked as a Team Leader (till 04th December 2007) Achievement- Promoted as an Assistant Manager. (SPARSH INTELENET)Created a compliant sales script for all agents, which was applauded by client (TATAAIG &HSBC) for increasing sales corresponding with increase in quality on the floor. Responsibilities – (Assistant Manger) Quality- to maintain Quality Parameters this includes Product Knowledge, Dispositions and Data Analysis. Manning- Per workstation revenue and costing with 100% Attendance and 10% Buffer (Handling a 65 workstations) Attrition- New Incentives Plan for the Floor, Creating a healthy, competitive and co-operative atmosphere on the sales floor, Spot Incentives and Monthly Incentives to stop the Attritions. Target- per workstation revenue and costing with 100% Attendance and 10% Buffer, Individual Team Target and a Weekly-Monthly Review of all the Team Leaders.