Ramesh Babu Md Email & Phone Number

Chennai, Tamil Nadu, India

• Delivery Operation inclusive Fraud Verification, documentation and Recovery• Understanding client request and providing the desired result with effective planning and organization of available resources.• Worked in the environment of 24/7 and handling customer disputes for both Visa & Master cards (Chargeback Process) effectively. • Preparing monthly & quarterly business review reports for respective process.• Handing weekly calls with client regarding process and requirements.• Conduct process audits and Conducting calibration meetings within the team on monthly basis.• Conducting quality check and providing continuous feedback to the Team Members.

Chennai, Tamil Nadu, India

• Responsible for handling international and domestic chargeback business.• Prioritizing work and deliverables according to specified timeframes.• Analysis of different queries and clarifications raised by the client.• Established new techniques like usage of SQL queries to reduce manual works.• Adapting existing process and innovate new process to meet clients requirement.• Quickly and effectively solving customer challenges and ensuring expectations are met.• Processes refunds to the merchant or cardholder; tracks chargebacks and refers fraudulent activity to the appropriate department.

Chennai, Tamil Nadu, India

• Handling all customer correspondence (Letters, Dispute forms and fraud declarations) related to disputes with credit, debit card & Commercial Cards transactions. • Systematizing the workflow for the team & preparing periodic MIS on performance & volumes trends.• Maintain severe adherence to local and international chargeback official procedure.• Maintaining and controlling the accounts & reconciliation for all debits & credits.

Tirunelveli, Tamil Nadu, India

• Effectively managed work order queue as well the production of the individual processors.• Preparing the Credit Approval Memorandum (formerly known as CAM) to get approvals from Credit Manager Level to National Head Level for the customer to provide the New car and Used Car loans• Validating the Valuation Report for the Used Car files and investigating the file with the Norms of the bank to provide the loans• Responsible to achieve the Management Target & SLA• Support sales reps in loan processing and upgrading existing service.• Identifying solutions to turn dissatisfied customers, into happy.