Ramesh Bs Email & Phone Number

Bengaluru, KA, IN

Bangalore

• Position/s Held: Program Director Role/Skills: Services/Delivery Head, Program Management, People Management, Product Management, Customer Support, Vendor Relations.Domain & Client Geo: ERP for Education- India, APAC.
• Manage the post-acquisition challenges effectively to ensure 100% repeat business and no staff attrition, within acceptable operational costs and profit margins.
• Delivery of enterprise projects worth multi million dollars with a… Show more Position/s Held: Program Director Role/Skills: Services/Delivery Head, Program Management, People Management, Product Management, Customer.
• Delivery of enterprise projects worth multi million dollars with a team size of 30+people, redefining the operations strategy to meet business objectives, by driving strategic initiatives including restructuring and.
• Restructuring of teams and structure, managing resources and building skill-sets to meet business objectives and individual goals.
• Target 50% reduction of the service requests preventing re-occurrence by splitting efforts into short/long term problem management and end user training.

Bangalore

• Worked as the Director and Delivery Head of the CRM & ERP services teams focusing on India & US global customers responsible for aiding Sales & Presales, Service Delivery, Revenue growth, Customer Satisfaction, Staff.
• Responsible for smooth operations and delivery of work during the acquisition period managing 150-200 staff (both direct and indirect reporting,full time and contractors), supporting various towers like infrastructure.
• Responsible for smooth operations and delivery of work during the acquisition period managing 150-200 staff (both direct and indirect reporting,full time and contractors), supporting various towers like infrastructure.
• Completely accountable for all aspects of service delivery and project managers to ensure smooth delivery of implementation services and support to client critical applications.
• Responsible for service delivery audits readiness, service quality, service delivery, performance and to drive service excellence. Obtain client feed backs and suggestions through satisfaction assessment surveys/ NPS.
• Be the ‘Customer Voice’ to represent the customers’ critical business needs with product engineering and support departments.KEY ACHIEVEMENTS Managed a business transition project install base of $30M in annual.

Bangalore

• Responsibilities:
• SPOC from offshore for the Hosting and Managed services teams in all aspects of resource planning, liaison with Human Resource management teams. Globally handled managed services function and implemented measures to.
• Establish and setup ITIL processes – capacity planning and Service Level management defining clear SLAs/OLAs
• Carry out detailed planning and scheduling to ensure execution of projects… Show more Responsibilities:
• Carry out detailed planning and scheduling to ensure execution of projects in adherence to the quality standards, within the defined time and budgetary parameters, and monitored/controlled closure of the projects.
• Delivery Leadership on escalation management, major incidents and critical catastrophic outages with ownership of meeting targets agreed by the customers.

Jayanagar, Bangalore

• Joined as a student with M/S Ashwini Technologies (Jayanagar IIHT Franchisee then) but became a Teaching faculty and Admin within 3 months and completed MCSE Certification.
• Boosted company revenue by more than 20% by implementing state of the art practical labs with parallel operating systems like DOS, SCO Unix, Windows

Bangalore

Bachelor Of Engineering (Be), Bangalore University, Electronics And Communications Engineering, A

Activities and Societies: Student Association Volunteer

Class Xii, Pcmb, A

Activities and Societies: Volunteer of Kannada Sangha

Sslc / Class X, Science & Mathematics, A++

Activities and Societies: Student Association Leader, Cultural activities like Drama, Singing and Sports, Quiz Champion. Secured 32nd Rank.