Ramesh Chaphekar Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

In my current role as Deputy Manager, I have been instrumental in managing and overseeing the critical functions of the International sales, Client Service and Order to Cash department, leading a dedicated team of 5 members. My primary responsibilities revolve around orchestrating the key International Business operations, particularly in the context of the order to cash cycle, Key account managements and International Sales. I have consistently upheld and enhanced our customer, New customers… Show more In my current role as Deputy Manager, I have been instrumental in managing and overseeing the critical functions of the International sales, Client Service and Order to Cash department, leading a dedicated team of 5 members. My primary responsibilities revolve around orchestrating the key International Business operations, particularly in the context of the order to cash cycle, Key account managements and International Sales. I have consistently upheld and enhanced our customer, New customers development and client satisfaction levels.Key responsibilities include:• Key Account Management: I have been responsible for nurturing and growing relationships with our key clients, ensuring their unique business needs are met with exceptional service and solutions.• New Business Development : See for the prospect markets and business.• Complaint Management: I took charge of supervising complaint management, addressing all escalations, and resolving them within the specified Turnaround Time (TAT) of 60 days.• Digital Transformation and Automation: My role has also seen me gain extensive experience in digital transformation and automation of key processes, including Order to Cash, Order Fulfilment, and Customer Service Interface. Show less

Pune Area, India

• Led a team of 5 members to optimize the order-to-cash cycle, resulting in effective and timely solutions to address challenges.• Conducted training and mentoring to boost team productivity, accuracy, and commitment to service excellence.• Forged strategic partnerships across internal teams and departments, saving 50% in process time• Contributed to the implementation of SAP S4/HANA (SCM/SD module), migrating data for 700+ customer masters and 10,000+ Material masters.• Gained… Show more • Led a team of 5 members to optimize the order-to-cash cycle, resulting in effective and timely solutions to address challenges.• Conducted training and mentoring to boost team productivity, accuracy, and commitment to service excellence.• Forged strategic partnerships across internal teams and departments, saving 50% in process time• Contributed to the implementation of SAP S4/HANA (SCM/SD module), migrating data for 700+ customer masters and 10,000+ Material masters.• Gained expertise in Digital Transformation and automation of Order to Cash, Order Fulfilment, and Customer Service Interface. Show less

Pune, Maharashtra, India

• Managed an extensive customer base in South Europe, South East Asia, and Russia, focusing on optimizing key service operations.• Handled end-to-end order processing, from indenting in SAP to dispatch and payment follow-up.• Expertly resolved various issues and provided timely support to ensure customer satisfaction.• Diligently managed customer complaints, addressing escalations, and ensuring resolution within specified Turnaround Time (TAT).• Maintained a high level of… Show more • Managed an extensive customer base in South Europe, South East Asia, and Russia, focusing on optimizing key service operations.• Handled end-to-end order processing, from indenting in SAP to dispatch and payment follow-up.• Expertly resolved various issues and provided timely support to ensure customer satisfaction.• Diligently managed customer complaints, addressing escalations, and ensuring resolution within specified Turnaround Time (TAT).• Maintained a high level of discipline and norm adherence, collaborating with superiors to train and propose innovative solutions for improved customer service and operational efficiency.• Coordinated with senior leadership to contribute to process control and end-to-end complaint resolution.• Ensured prompt resolution of queries and grievances, while building and maintaining strong client relationships to generate opportunities for additional business.Focused on developing and sustaining customer satisfaction by consistently meeting excellent Turn Around Time (TAT) for delivery and maintaining standard service quality norms. This included liaison, coordination, and technology management. Show less

Pune, Maharashtra, India

During my tenure as an Executive in the Global Marketing Team, I was responsible for managing various critical aspects of the order cycle to ensure customer satisfaction and seamless interactions with our valued customers. My primary duties included processing customer orders, resolving credit blocks, addressing stock issues, and managing invoice disputes. To accomplish these tasks effectively, I maintained regular communication and collaboration with cross-functional teams, including Finance… Show more During my tenure as an Executive in the Global Marketing Team, I was responsible for managing various critical aspects of the order cycle to ensure customer satisfaction and seamless interactions with our valued customers. My primary duties included processing customer orders, resolving credit blocks, addressing stock issues, and managing invoice disputes. To accomplish these tasks effectively, I maintained regular communication and collaboration with cross-functional teams, including Finance, Logistics, Planning, Operations, and Sales, to ensure on-time in-full (OTIF) deliveries to our customers.• Timely Sales Order Placement• Dispatch Plan Monitoring• Overdue Payment Management• Customer Communication• Customer Focus: I consistently provided effective follow-up, responsiveness, and feedback to meet customer requirements and exceed their expectations. Show less

Pune Area, India

• Co-ordinated for end to end Export & Import Supply Chain (Co-ordination with customer and internal departments for Smooth flow of Supply chain).• Achieved 3 Man hours per month saving through automation in Good receipt reconciliation and VMI booking process.• Ensured on-time shipping and delivery patterns to improve and optimize on-time performance of Delivery to 20 Global customers.• Inventory management – Maintaining Inventory in between Min/Max level as per agreement with… Show more • Co-ordinated for end to end Export & Import Supply Chain (Co-ordination with customer and internal departments for Smooth flow of Supply chain).• Achieved 3 Man hours per month saving through automation in Good receipt reconciliation and VMI booking process.• Ensured on-time shipping and delivery patterns to improve and optimize on-time performance of Delivery to 20 Global customers.• Inventory management – Maintaining Inventory in between Min/Max level as per agreement with Global customer for 4 warehouses.• Co-ordination with internal Dept (Production planning & logistics), CHA, Overseas Warehouse, 20 + Overseas Customers.• Co-ordination with internal teams (SCM, Finance, CHA, Logistics) to achieve departmental target of 100 % customer satisfaction.• Monitoring the post shipment documentation for 100+ containers per month. (BL,CIPL,EC-Shipping bill, EP-Shipping bill) (Follow - Up And Tracking, insuring timely submission in banks & Excise)• Monitoring 8 overseas supplier payments (Document submission for payments, scheduling the payments as per priorities) Show less

• Developed and maintained tracking System for administration of DEPB, Advance Authorization, EPCG Licensing on half yearly basis. Helped to save 2 Man hours per week.• Managed communication with 10 + Global suppliers for 3 to 4 import shipments per month. • Handled new Export sales inquiries & follow-up for order for 15 + countries.• Prepared export documentation like Invoice, Performa Invoice, GSP certificate of Origin, SGS certificate, Bill of Lading, Presentation of documents to… Show more • Developed and maintained tracking System for administration of DEPB, Advance Authorization, EPCG Licensing on half yearly basis. Helped to save 2 Man hours per week.• Managed communication with 10 + Global suppliers for 3 to 4 import shipments per month. • Handled new Export sales inquiries & follow-up for order for 15 + countries.• Prepared export documentation like Invoice, Performa Invoice, GSP certificate of Origin, SGS certificate, Bill of Lading, Presentation of documents to bank etc for 50 shipments per month. Show less

Master Of Business Administration - Mba, International Business/Trade/Commerce, 57

Activities and Societies: Indian Alphonso Mango Export Analysis Master of Business Administration (MBA) in International Business 🔍 During.

Post Graduate Diploma In Internatinal Business, International Business/Trade/Commerce, 56

Activities and Societies: Industrial Visits to various companies. My journey to excellence in the world of international business began.

Bachelor, Foreign Trade, 56

Activities and Societies: Various industrial Visits My academic journey in Foreign Trade at BMCC was a pivotal experience that laid.