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Ramesh Dhingra is listed as Field Service EngineerSenior /Member of Technical support at Spirent, Communications, Sunnyvale based in Santa Clara, California, United States. AeroLeads shows a matched LinkedIn profile for Ramesh Dhingra.
Ramesh Dhingra previously worked as Field Service EngineerSenior /Member of Technical support at Spirent, Communications, Sunnyvale and Senior Technical Support Engineer/Project Management at Telabs. Ramesh Dhingra holds Bachelor'S Degree, Physics,Mathematics, Business from Delhi University.
.-Proficient in L2/L3 L4-7 networking troubleshooting skills, worked with Switches and Routers (Cisco, Juniper, Tellabs), T1,T3 Ckts, OC3 to Oc48-Fluency with networking packet capture tools such as Wireshark. Sniffer, Ixia-Worked with Ethernet, ATM, Frame Relay, Routing Protocols, RIP,EIGRP,OSPF,MPLS,BGP-Worked with Vlan, MPLS,VPLS,BGP, Qos, PWE4 ckts, L2VPN, L3VPN-Experience with TL9000 reports, Capacity Planning, KT Coaching, Disaster Recovery, -Managed 7X24 3 shift network, escalating problems to development, provisioning.
Listed skills include Mpls, Rip, Ospf, Stp, and 8 others.
A career timeline built from the work history available for this profile.
Sunnyvale
Providing Onsite Technical support to customer in Bay area who are utilizing Spirent Testers.
Santa Claraa, California
Sr Technical Support Engineer Tellabs Public Company; 1001-5000 employees; TLAB; Telecommunications industry February 2007 – Present (5 years ) Role (8800):• Working as a Tier 2 Escalation Engineer in TAC department for 8800 advance data product line.• Work with other vendors such as CISCO and Juniper to resolve interop issues and complex network problems.• Troubleshoot, assist and generate action plans and develop written procedures (Method of Procedure MOP) for Field Engineers and customers. (ATT, Telstra, NTT, Time Warner, Verizon, etc)• Reproduce customers’ technical problems on lab systems in order to further troubleshoot complicated issues• Work with L2 MPLS networks and technologies such as PWE3, MPLS interworking, VPLS and carrier grade Ethernet.• RMA & FMA process follow up with the vendors for defective networking devices• Project Management - Exercise effective project management skills to complete network, system/application, and site tasks and projects on time and within budget. Entailing management of personnel, vendor resources, finances, and technology.
Spirent Communications Public Company; 1001-5000 employees; SPT.L; Telecommunications industry September 2000 – February 2008 (7 years 6 months) Calabasas, CA
Los Angeles, California
Managed a staff of eight TAC (Technical Assistance Center) Technical Support Engineers providing Tier 2 support to major network carriers (Verizon, ATT, NTT, Telstra, PLTD, etc) that utilize Tellabs 88XX MSR (Multi-Service Router) providing global MPLS PW (Pseudo Wire) wire – line/less services with data rates ranging from DS0 to OC192C and 10GE.The TAC center operated a 24/7 schedule, with staffed rotational on-call schedules. Critical cases were escalated to the manager for resource (equipment and staff) allocation and Tier 3 engagement (critical cases only) for immediate fault isolation and service restoration to minimize customer services availability and financial impact.
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Ramesh Dhingra is listed as Field Service EngineerSenior /Member of Technical support at Spirent, Communications, Sunnyvale.
Ramesh Dhingra is based in Santa Clara, California, United States.
Ramesh Dhingra has worked for Spirent, Communications, Sunnyvale, Telabs, Spirent Communications, and Tenet Healthcare.
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Ramesh Dhingra holds Bachelor'S Degree, Physics,Mathematics, Business from Delhi University.
Ramesh Dhingra is listed with skills including Mpls, Rip, Ospf, Stp, Vlan, Bgp, Atm, and Frame Relay.
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