Providing Onsite Technical support to customer in Bay area who are utilizing Spirent Testers.

Sr Technical Support Engineer Tellabs Public Company; 1001-5000 employees; TLAB; Telecommunications industry February 2007 – Present (5 years ) Role (8800):• Working as a Tier 2 Escalation Engineer in TAC department for 8800 advance data product line.• Work with other vendors such as CISCO and Juniper to resolve interop issues and complex network problems.• Troubleshoot, assist and generate action plans and develop written procedures (Method of Procedure MOP) for Field Engineers and customers. (ATT, Telstra, NTT, Time Warner, Verizon, etc)• Reproduce customers’ technical problems on lab systems in order to further troubleshoot complicated issues• Work with L2 MPLS networks and technologies such as PWE3, MPLS interworking, VPLS and carrier grade Ethernet.• RMA & FMA process follow up with the vendors for defective networking devices• Project Management - Exercise effective project management skills to complete network, system/application, and site tasks and projects on time and within budget. Entailing management of personnel, vendor resources, finances, and technology.

Spirent Communications Public Company; 1001-5000 employees; SPT.L; Telecommunications industry September 2000 – February 2008 (7 years 6 months) Calabasas, CA

Managed a staff of eight TAC (Technical Assistance Center) Technical Support Engineers providing Tier 2 support to major network carriers (Verizon, ATT, NTT, Telstra, PLTD, etc) that utilize Tellabs 88XX MSR (Multi-Service Router) providing global MPLS PW (Pseudo Wire) wire – line/less services with data rates ranging from DS0 to OC192C and 10GE.The TAC center operated a 24/7 schedule, with staffed rotational on-call schedules. Critical cases were escalated to the manager for resource (equipment and staff) allocation and Tier 3 engagement (critical cases only) for immediate fault isolation and service restoration to minimize customer services availability and financial impact.