Ramesh Ganesan Email & Phone Number

Hartsville, Sc, Us

Mchenry, Il, Us

Addison, Il, Us

• Manage a team of local and offshore DBA’s to ensure on time delivery of high quality solutions.• Created SOW (statement of work) for remote Support DBA and transferred knowledge on real-time monitoring, management, administration, maintenance and SLA based support of all Oracle database for off-hour support.• Installed, configured, monitored and maintained over 50 Oracle databases 10g (10.2.0.5), 11g (11.2.0.2) combined with 50 Terabytes of data running on Open/VMS 7.3-2, Linux Red Hat 4 AS and Oracle Linux Server 5.9.• Adhered to Change Control Procedures and created and performed weekend/off-hour maintenance plans for database upgrades, cloning, Oracle software patches and Oracle critical patch updates CPU.• Assisted in server consolidation of database servers from physical to virtualized server to improve manageability and cost-cutting.• Upgraded R12 EBS environment from 12.1.1 to 12.1.3 and supported ERP Team with implementation of MDM, SOA and OBIEE with BI Apps.• Implemented Oracle RAC (11gR2) databases for the company’s new E-Commerce solution.• Supported external performance (load/stress) testing team on new Hybris E-Commerce website to provide with statistical data from OSwatcher, AWR Snapshots and frequent data refreshes.• Assisted in implementation of Oracle RightNow (cloud-based CRM tool) by providing ETL design to move data loads from an Oracle Database Server to remote FTP share on a nightly basis.• Attended Oracle User group workshops to obtain knowledge about new trends and practices.

Addison, Il, Us

• Performed several database migrations from Oracle 9.2.0.5 (Open/VMS) to Oracle 10.2.0.4 (Linux) using transportable tablespaces.• Implemented and configured Demantra 7.3 with Apache Tomcat 6.0 for ASCP and EBS 11.5.10 integration.• Assisted with database upgrade to Oracle 10.2.0.5 with RAC and ASM using 64-bit Linux.• Supported with Payment Card Industry Data Security Standard (PCI) compliance, SOX and the Oracle software.• Installation and configuration of Oracle Enterprise Manager (OEM) 11g. Created custom alerts and scheduling of all rman backup jobs to tape.• Assisted in testing and configuring of shared application architecture for EBS 11i using OCFS2.• Provided ongoing support for all our EBS environments which included troubleshooting, performance monitoring, diagnostic and tuning, managing users and security, creating clone environments. • Supported developers/functional and QA staff with preparation of the OM (Order Management) module implementation.• Assisted Web developers with both our TEST/SUPPORT environment setups of Oracle iPayment for real-time credit card authorizations for go live testing.• Installed numerous patches for Oracle modules and Database critical patch updates. • Documenting SOP (standard operating procedures) for the DBA admin to access.

Addison, Il, Us

• Managed multiple database installations and environments including Open/VMS with 9i database and RHEL with 10g.• Installation and configuration of agents for Oracle Enterprise Manager (OEM) 10g.• Performed numerous database upgrades from 9i to 10g.• Performed database refreshes and diagnosed various performance issues using perfstat, AWR snapshot, ASH reports and tkprof.• Implemented Oracle Application Express using Tomcat and created several applications used by internal users.• Installation Support of Oracle Applications R11 (11.5.0.2) on RHEL 4 with various modules.• Supported teams of developers on Linux and VMS environments.• Installation Support and configure of various application and environments - Prowess, Kewill, Mercury 6.0, Mimsy XG• DBA on several Data Warehouse Projects including ETL from VMS to Linux, table partitioning and space allocation.• Support various TARs with Oracle Support and rectify the issues.• Assisted database support, patching, implementation needs to Inovis EDI(Electronic Data Interchange) for PO

Addison, Il, Us

• Conduct weekly staff meetings with PC Support Analysts on their respective shifts.• Monitor call-tracking agent, along with PC Support Supervisor to ensure quality level of service.• Supervised a team of data and telephone techs supporting the company LAN and phone systems • Report problems regarding Website, Network and PC software package to appropriate parties• Handle and document escalated calls from PC Support Specialists.• Provide Daily, Weekly and Monthly status to Managers on issues encountered and resolution steps taken to resolve the issues and create and maintain plan of actions for resolving similar issues in the future.• Interface with the Project Manager, Developers, to help insure customer quality needs are met on a timely basis

Addison, Il, Us

• Maintain comprehensive statistics on service support calls to assist the manager of Information Services and PC Supervisor in problem solving trends, analysis, and prevention.• Provide telephone support for client’s PC software package to include taking calls, troubleshooting, installing, and handling problem resolution inquiries and follow-up.• Identify and track PC and network components used throughout the company on a regular basis for inventory and tax purposes.• Provide support to operations relating to system and network administration problems.• Test releases to ensure outmost quality and efficiency of corporate software.• Assist in the investigation of problems encountered during testing, and aid in the recommendation of possible solutions for functionality, usability and performance.• Integrated a new call logging software for the IS department

Bachelor Of Science In Network Management

Education record

Education record

Education record

Education record