Ramesh Gopalakrishnan Email & Phone Number

Director - IT with 25 years of Industry experience with a Professional Background of Education(M.S & B.E) M.S: Masters in System Software from BITS Pilani (2003)B.E: Computer Engineering from National Engineering College (1998)Lead a team of Infrastructure Engineers accountable for identifying, developing and deploying global end-user technologies. Demonstrated success in implementing large global programs with specialization on End user computing namely Unified Communication, Mobility, Cloud, Enterprise Messaging, Patch management, Privilege Management, Disk encryption and erasure, remote access management, OS engineering, EPP & EDR, Analytics, Automation and End user experience, Virtual Desktop infrastructure, Enterprise remote support platforms for service desk.Key Responsibilities:•Lead key strategic initiatives to align next generation capabilities and services against a wide range of end-user requirements•Developed global standards for end-user capabilities that will ensure that appropriate support, cost-efficiency, technology platforms and user alignment exists•Lead end-user specific functions focused on incident/change/problem management, vulnerability management, internal technology audits, risk management, project delivery and resource/capacity management•Responsible for the efficient planning, design, implementation and operational support of engineering solutions throughout the organization•People management responsibility, including hiring, promotions, performance and compensation management, training and development of next-generation leadersLeadership Competencies:•Thinks Strategically.•Motivates People •Creates Partnerships •Grows Talent •Focuses on Customers.•Drives Results

Listed skills include Itil, Solution Architecture, It Service Management, Unix, and 23 others.