Ramesh Gopalakrishnan Email & Phone Number

Peoria, Az, Us

Peoria, Az, Us

United States

Technology Director with over 20 years’ experience in leading the modernization and transformation of some of the most complex Tier-1 applications for F500 companies. Specialize in digital and cloud transformation, unification of platforms and development of new products. Strong track record of partnership and helping organizations create a technology vision, strategy, and roadmap to improve availability, drive optimization and save money. Enjoy leading / coaching large teams in continuous advancement of technology and the ability to exceed goals both internal and external. Believe in ethical values, respect, and loyalty. Areas of excellence include: · Digital Transformation · Strategic Program Management · P&L Ownership & ROI· Customer Experience · Modernization Strategy & Roadmaps · Product Development· Cloud / Hybrid Migration · Enterprise Platform Architecture · Strategic Outsourcing

Peoria, Arizona, United States

Director IT Digital Transformation & Strategic EngagementsLead digital acquisition platform transformation and modernization to open-source hybrid cloud. Manage Site Reliability, Site Availability and Portfolio Resiliency Engineering teams. Lead a team of 90+ global resources, architects, engineers, and managers and budget $12M.• Collaborated the IT Total Cost of Ownership (TCO) strategy for mainframe to PEGA and then Cloud, Implemented the plan saving $4.5M annually. • Migrated 15+ markets and 50+ products (over 100K cardmembers) to PEGA then to Unify. • Optimized the credit card application system “technical Pend Rates” from 9% to <1% using a systematic approach to automate decisioning, improving the instant decision rate by about 9%. • Owned platform availability and achieved higher from 89% to 98.1% by designing and implementing automated regression testing, pre-production smoke testing, Dev Ops, data quality and Level2 infrastructure / application solution engines for the Digital Acquisition platform. • Own the digital acquisition experience for web and mobile and Improved system availability by 12% for Site Reliability Eng. (SRE), Site Availability Eng. (SAE) and Portfolio Resiliency Engineering Services. • Partnered with Customer team to design and implement cloud hosted, event driven micro services architecture to speed up transactions and decrease batch failures. • Designed and implemented “Digital Phase 1” customer experience analytics leveraging Google Cloud Platform Bigtable/BigQuery and net behavioral analytics improving cardmember acquisitions by 9%.• Improved incident management circumvention and resolution rate by 30% by implementing ticket enrichment and analytics. Eliminated 24% of repetitive L1 IMRs. • Automated system maintenance with scripts for SOPs improving efficiency by 40%. Reduced operations budget by 30% using Splunk and Python based solutions.

United States

Director IT Digital Transformation & Strategic EngagementsLead the migration of merchant services functions from a mainframe platform to a Google Cloud Platform (GCP) resulting in modernization, cost savings, and enhanced customer experience. Direct a team of 70+ global resources and budget of $10M.• Developed and demonstrated proof of concept for modernization and migration to GCP. Won the contract and started the journey in late 2021. • Identified and hired an exceptional team of skilled architects and engineers to execute the program. Focused on a knowledge base of cloud expertise, streaming architecture, and legacy migration expertise. • Delivered a successful Phase 1 of the transformation, migrating 27 business functions resulting in enabling real time merchant transaction processing. Achieved a 300% improvement in code processing time by converting 1.7M lines of code to java. • Saved $700K by implementing an in-house bi-directional data grid to handle dual data processing and data sync operations between MF and Google Cloud. • Created the strategy for the exit of the existing data center to the new corporate native data center resulting in 9% cost savings in infrastructure expense. • Designed and implemented 25+ microservices in North America and demonstrated the capability to scale to over 25 global markets. Reduced 30% of MIPS cost, eliminated 150+ MF batch processes, implemented pilot product features in 10 global markets for digital exploration.

Peoria, Arizona, United States

Senior IT Engagement ManagerManaged Humana Production Support, Production Assurance, Enterprise Major Incident Program and product integration of Vitality, a wellness solution. Managed a global team of 190 and budget of $9M. • Managed production systems spanning over 175 applications, 190 resources and 45 critical applications. Eliminated 22% of IMRs through iPSM ticket enrichment and analytics accelerator. • Designed and implemented an Application Operation Center for Humana’s 175+ applications using a global delivery model for over 40 resources to optimize handling of non-critical issues. • Designed, architected, and implemented the Humana Vitality platform including payer value chain system interfaces. Implemented the system for over 4M members, 200+ health providers and 10+ smart devices including Apple Watch, Niki, Fitbit, Galaxy Watch, Garmin Venue, etc.

Chennai, Tamil Nadu, India

IT Delivery Manager – India Development CenterManaged India Development Center for Atos global customers. Led over 175 resources including managers and engineers. Healthcare for 2.5 years - WellPoint Inc. Retail 1.8 years customer included Home Depot, Office Depot, BSI UK, Game Inc. and Jersey Post. • Designed and delivered web products for auto dealers, retail, and healthcare. • Developed automated claim adjudication improving the adjudication rate by 35% and increasing productivity by 20%, saving $3.7M annually for all accounts.• Implemented business and technology SLA Governance Models for global delivery.

Richmond, Virginia Area

‣ Programs With complete ownership and the team sizes of up to 60 staff from global locations successfully delivered the key projects included: large scale Health Care Industry Mandate Projects, Legacy Systems Integration and Modernization for US State Health care systems, customer in-house development projects and maintenance projects.‣ Championed IT initiatives, including implementing Global outsourcing, Shared Services for IT support functions across the Medicaid State Customers.

Farmington Hills, Michigan

‣ Championed the Multi Million Dollars IT Right Sourcing Program for major business transformation initiative at Daimler Chrysler Financial Services that brought in the Global Delivery enablers for the customer. ‣ Have developed and implemented matured IT delivery processes with industry bench marking SLA’s for improving the Global Business Model KPI’s.‣ With the team sizes of up to 35 staff from global locations successfully delivered the IT projects that spanned across Point of sale systems, Collections and Recovery portfolios and Risk Management systems an entire value chain that was bottom line for customer business.

Peoria, Illinois Area

Master Of Business Administration - Mba, International Business

Bachelor Of Engineering (B.E.), Electronics And Communication Engineering