Ramesh Goswami Email and Phone Number

* Managing the 24*7 Support operation.* To ensure resolved the client related issues in the earliest time.* To ensure preparing of Monthly and quarterly reporting.* Perform a variety of adminstrative task that support the overall mission of quality service and performance.* Responsible for responding to issues/questions and concerns from both the client and associate, effecting resolving issues and situations, and escalating when appropriate.* Deliver high quality service to… Show more * Managing the 24*7 Support operation.* To ensure resolved the client related issues in the earliest time.* To ensure preparing of Monthly and quarterly reporting.* Perform a variety of adminstrative task that support the overall mission of quality service and performance.* Responsible for responding to issues/questions and concerns from both the client and associate, effecting resolving issues and situations, and escalating when appropriate.* Deliver high quality service to the client and associates by matching the skills of associates to client needs.* Ensure company's top supplier ranking with the client.* Preparation of process flow and SOPs * Review the day today activities* Preparing monthly roster to the team for smoothly running 24*7 project. * Preparing monthly incentive sheet* Taking interview for any vacant position in technical support desk. Show less

* Perform a variety of adminstrative task that support the overall mission of quality service and performance.* Responsible for responding to issues/questions and concerns from both the client and associate, effecting resolving issues and situations, and escalating when appropriate.* Deliver high quality service to the client and associates by matching the skills of associates to client needs.* Ensure company's top supplier ranking with the client.* To act as a bridge between… Show more * Perform a variety of adminstrative task that support the overall mission of quality service and performance.* Responsible for responding to issues/questions and concerns from both the client and associate, effecting resolving issues and situations, and escalating when appropriate.* Deliver high quality service to the client and associates by matching the skills of associates to client needs.* Ensure company's top supplier ranking with the client.* To act as a bridge between the team and management.* To ensure the daily basis task is completed and client is getting a resolution within a SLA. Show less

* Perform a variety of adminstrative task that support the overall mission of quality service and performance.* Responsible for responding to issues/questions and concerns from both the client and associate, effecting resolving issues and situations, and escalating when appropriate.* Deliver high quality service to the client and associates by matching the skills of associates to client needs.*Ensure company's top supplier ranking with the client.

* Process excellence and performance award for establishing a more efficient way of running daily activities and month-end closing in a system (WSS) used for intercompany loan processing of principal, interest, and payments.* key member of the team that builds a Robot to run our daily processing. Documented process, performed testing, and suggested changes.* Handling the projects for WSS systems.* Preparing documents and SOP for the smooth running of the process.

* Daily accounting processing for principal, interest, and other payments from WSS (Wall Street suit).* Ledger validation for intercompany loans.* Cash account reconciliation.* Accounting for Loan termination and merger.* Testing of any new enhancement happens in production.* Manual journal entries preparation for loan merger, and account settlement in intercompany.* Cash map drafting to better understanding of flows .* Process SOP maintain * Providing suggestion… Show more * Daily accounting processing for principal, interest, and other payments from WSS (Wall Street suit).* Ledger validation for intercompany loans.* Cash account reconciliation.* Accounting for Loan termination and merger.* Testing of any new enhancement happens in production.* Manual journal entries preparation for loan merger, and account settlement in intercompany.* Cash map drafting to better understanding of flows .* Process SOP maintain * Providing suggestion to management for ease of work. Show less