• As a Senior Programmer Analyst, do coordinate with Onsite team and gather the development requirements.• Do analyze the requirements using Functional spec and design the programming structure. • Do write the code/ stored procedure and database level operations to maintain the proper flow as per the requirement.• Do test on reported tasks and conduct the performance test/ trials to ensure a hassle-free user experience to client.• Amend the code to fix the reported error/ bugs to avoid the production related issues and produce output as per the client expectation.• Analyzing Level-1 and Level-2 issues and deliver quick remediation.• Collaborate with other software developers, Onsite Co-Ordinator and software architects to plan, design, develop, test, and maintain applications built on Microsoft technologies. • Allocate tasks to team members, provide guidance and enable them to complete the reported errors and bug fixes if they find any difficulties/ need clarifications.• Do quality check of code written by the team members and provide the review comments to amend the code if needed.• Automating and optimizing critical deployments over large infrastructure. Proficient with Developing Pipelines, Creating the release and Pull Request on Azure. • Sharing knowledge to the team members about the project by conducting the training sessions and development programs.• Sharing the status update of assigned tasks to the team collectively to Onsite team on daily basis.• Prepare reports, manuals and other documentation on the status, operation and maintenance of software. • Automating and optimizing critical deployments over large infrastructure. Proficient with Developing Pipelines, creating releases and creating Pull Requests on Azure.

• Created full-fledged implementation plans - Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding product demands.• Created Architecture for the Product design and work flow and database level Operations as per the requirement• Involved in implementing the WebAPI integrations with third parties like Zomato, Swiggy, MakeMyTrip, Goibibo, MyAllocator (JSON), Keycards in Client Locations.• Evaluated employee performance monthly and trained accordingly, increasing quality of work and employee retention.• Assisted with document troubleshooting, including corrupt documents and files.• Worked with frontend development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.• Managed departments, roles, training courses, setup and maintenance for document control systems.• Analyzed Level-1 and Level-2 issues to identify troubleshooting methods needed for quick remediation.• Executed various techniques to maintain servers and systems on regular basis, keeping networks fully operational during peak periods.• Created SOP for all the teams to operate their teams smoothly in their operations and reporting methods.

• Managed customer relationships by delivering prompt responses to questions.• Provided solutions to operations issues for users of System and Software, working closely via phone, email, live chat and web teleconference with end users.• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from team.• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.• Coordinator support team as level-three supervisor providing assistance to average of 3000 users globally in 24*7 support environment.• Reviewed all customer inquiries to understand product scope while managing internal disciplines to compliantly respond.• Analyzed Level-1 and Level-2 issues to identify troubleshooting methods needed for quick remediation.• Executed various techniques to maintain servers and systems on regular basis, keeping networks fully operational during peak periods.