Following the USA Cricket guidelines, work with fellow board members and various committee members to execute on the youth pathways for U11, U13, U15 and U17 age groups in the Northern California Region.

Managing E2E Salesforce implementation working with the Business Users and Management to scope out different releases, re-engineer business processes, drive the user flow workshops with the stake holders.Lead the CPR sessions with the business users.Created the wire frames working with business users.Document the user stories with acceptance criteria.Author business & user acceptance test cases.Implementing the project using Salesforce Lightning PlatformLeveraged Sharepoint, Balsamiq, github, Autorabit etc.,

With the help of middle school children, passionate parents, few US national cricket players and community leaders, started Cricket for Cubs , a non-profit organization to promote youth cricket at local schools.In just 2 years, our organization were able to introduce cricket in 15 schools with cricket being part of P.E. in three middle schools, partner with City of Dublin, CA to complete the construction of cricket batting cages at Emerald Glen and also getting into an agreement with City of Pleasanton, CA to construction the cricket pitch at Ken Mercer Park, Pleasanton, CA 94588.Our organization also conducts twice a year inter-school tournament with latest being held in May, 2017 which was participated by 14 teams from 10 different schools.We are working towards establishing cricket as a recognized sport in the state of California.

Part of 5 member team to put together the process and procedure to create the regional bodies across the USA to conduct the youth pathway league for the age groups U11, U13, U15 and U17.

• Authored End to End (E2E) Warranty process, identified the gaps and documented he business impact.• Partnered with the Customer Escalation team on entitlement issues due to return mismatch, worked with the business and IT team to put data fix along with system solution.• Worked with customer escalation team analyzing the warranty and returns management issues reported by the end users and came up with data fix and also, created the solution to implement system fix working with IT counter parts. • Performed the fit gap analysis for 3 way RMA and designed the solution. • Part of R12 upgrade as an Entitlement SME and Change Ambassador for the team analyzing the impacts from R12 upgrade scope.• Authored User stories for above projects and executed the business testing.

• Performed E2E impact assessment from Quoting to post sales for Run The Business operations due to the enforcement of Sales ordering controls based on ship to country documenting the mitigation plans to minimize the impacts to internal and external stake holders.• Redesigned the existing order management business process for operational simplification as we migrate the booking entities from 11i to R12 oracle instance.• Extensively socialized the redesigned E2E operational process with sales and regional operational teams.• Detailed out the process to handle the transition scenarios for inflight sales and product return orders from 11i to R12 with Operational teams.• Co-ordinated the customer data migration activities from operational process perspective from 11i to R12.• Designed 11i to R12 Order data migration with transformation of order data to stream line the Ordering process for Australia release.• Authored and executed data migration audit script to ensure the data and business integrity post go live.• Part of the normalization team addressing the post go-live data migration issues.

- Authored as-is E2E process from opportunity through post sales services for forward sales and reverse logistics along with product and Service cancellation.- Documented the detailed localization requirements for enabling the local selling entity / local manufacturing entity for Russia, Brazil, India and China.-Documented process gap and proposed the solutions for Technical and Advance Service Sales to adhere to the localization requirements working with cross functional business and IT teams.- Driven the E2E scope, requirements and solution related to Public Sector Deals (Non Standard Deals) and related requirements for India, Italy, Russia etc.- Built the detailed scope scenarios along with the high level requirements and hosted cross track review sessions to level set the teams on the same. E.g., Scenarios related to Sales model transformation from Bill-to to Ship-to model based on the Global Tax & Customs guidelines.

- Lead the Common Business Solution (CBS) team owning Service Pricing and Discounting, Access Management, Entitlement etc., through two CRP cycles co-coordinating with different sub tracks in CBS documenting new requirements & gaps.- Documented the process and operational gaps in Service business due to Customer Account Foundation (CAF) initiative.- Created the integration flow diagrams between the Service Quoting and Renewal / Online Contract Management (OCM) and Foundational services (Pricing & Discounting (PD) and Service Configuration(SC))- Authored Test cases and executed the same.

- Member of the Cisco’s Service Agreements and Installed base SME team meeting with Oracle Corp development team as part of Oracle customer eForum to scope the requirements for the future releases.- Lead the team for Techno Functional map and gap exercise of Cisco custom tools related to Service Sales, Entitlement and Fulfillment with Oracle 11.5.9 Service Modules.- Authored the techno functional design documents to transform the product warranties, Technical Service Contracts, Installed base, Service items, Customer data from Cisco home grown custom data model to Oracle out of box (OOB) data model based on which C3 applications are built on 11.5.9 platform.- Authored CIBER and C3 unified landscape integrated system diagrams interviewing both, Business and IT owners of the various tools that exists not only on CIBER and C3 but also on the boundary systems.- Authored the functional design document to build the flexible entitlement engine based on the customer segmentation and other attributes defined as per the business requirements.- Authored the functional design documents for contracts data related summary tables which are extensively used by the various tools on C3 to resolve the performance related issues- Built the Entitlement flows for the Service Orders.- Authored the Techno Functional design documents for Service Order Entitlement.