Ramesh K Email & Phone Number

Having 4.10 Years of experience on technical implementation of various ServiceNow Modules such as Change Management, Incident Management,Problem Management, Service Catalog.• Expertise in developing Scripts, Business Rules, UI policies, UI actions, Script Include, SLA, import sets, ACLs, Data Policies, Designing and developing custom applications in ServiceNow.• Used Transform maps to import Data to Configuration Management• Importing the Data in different formats (Excel, CSV, and XML) via attachments.• Using ACL's for providing field level security and table level security.• Knowledge on creation of workflows in ServiceNow.• Monitored and performed ServiceNow admin activities which involves group,user &administrator.• Good experience with Update set movements between ServiceNow instances.• Managing ServiceNow data using Import sets and transform maps.• Handling Users, Groups and Roles.• Good knowledge on designing Workflows to automate the Business Process using ServiceNow• Worked REST APIs to create Incidents and Service Requests for automationTechnical SkillsPrimary Skills : ServiceNow ITSM, Custom Application, IntegrationLanguages : HTML, CSS, JavaScriptKnowledge On : HRSD, ITOM, GRCThank youRamesh

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  Jntu Anantapur

  Electrical And Electronics Engineering