Artificial IntelligenceBlock Chain Technology in SCMData ScienceRobotics Appllications in Wareshouse OperationsOperations ManagementDigital Supply Chain Technology Aviation & Aerospace TechnologySCM Automation ProcessWarehouse ERP Skill Training Skill Development - Logistics & Aviation UAV Pilot Training and License Robotics Applications in Warehouse ManagementAirport OperationsAugmented Reality Block Chain TechnologyTemperature Controlled Logistics Training

E-Commerce OperationsLast Mile OperationsReverse LogisticsPeople ManagementBulk RecruitmentCOD Talent Acquisition

Project Logistics International Freight ForwardingWarehousing and Inventory ManagementBulk TransportationCustoms ClearanceRegulatory CompliancesEco Energy / Green EnergySustainable Development

Gateway OperationsAirport OperationsRegional Operations - SouthFirst Mile, Last MileHub OperationsPeople ManagementCustomer Service Operations

Key Responsibility Areas: -• Responsible for Area Operations, First Mile and Last Mile Connectivity for the assigned locations• Handled Domestic Priority, Time Definite Delivery, Air Cargo and Surface Cargo Products• Handled DHL premium International products, University Student Express, and Pallets ShippingMajor Highlights Exhibited consistency in maintaining Net Service Levels of 99.9% for Domestic Priority Shipments and 100% for TDD Shipments and > 95% for Air Cargo Shipments Handled 2 Million inbound and 1.5 Million outbound domestic priority shipments Significantly reduced the RTO < 2% of High Value Shipments like Credit Cards, and COD shipments by initiating early morning deliveries, re-routing and implemented performance incentives for TSR. Recipient of Merit Certificate for securing Distinction in All India Ops Test conducted during performance appraisal. Worked closely with Regional Ops Manager in terms of enhancing service levels by analyzing NSL failure cases and took corrective and preventive measures for the South region. Credited with Imparting training to various teams like Operations, Retail, Tele-callers and DHL Retail Team in the capacity of Designated Product Trainer for Blue Dart Express Ltd., Southern-Region. Implemented various customer centric initiatives of DHL such as First Choice and Net Promoter Approach.

Handled Branch Operations, Business Development, Accounts Receivable Management, Managed Key Accounts (Titan, Nike, Festo Controls and HCL Computers), PDA Management, and Vendor Management

Area Operations, Customer Operations, Franchisee Development, Domestics and International Operations Management, Network Expansion, First Mile and Last Mile Connectivity, & P&L for the region

First Mile, Last Mile Connectivity, Domestic and International Operations Management, Hub Management, Network Expansion and Optimization. Branch Operations, People Management, Performance Appraisal, Customer Service Operations and Accounts Receivable.

Gateway Operations, Shipment Consolidation, Gateway Pre-Alerts Management, First Mile Connectivity, & International Freight Forwarding.