Manager Operations
Bangalore, India
Key Responsibility Areas: -• Responsible for Area Operations, First Mile and Last Mile Connectivity for the assigned locations• Handled Domestic Priority, Time Definite Delivery, Air Cargo and Surface Cargo Products• Handled DHL premium International products, University Student Express, and Pallets ShippingMajor Highlights Exhibited consistency in maintaining Net Service Levels of 99.9% for Domestic Priority Shipments and 100% for TDD Shipments and > 95% for Air Cargo Shipments Handled 2 Million inbound and 1.5 Million outbound domestic priority shipments Significantly reduced the RTO < 2% of High Value Shipments like Credit Cards, and COD shipments by initiating early morning deliveries, re-routing and implemented performance incentives for TSR. Recipient of Merit Certificate for securing Distinction in All India Ops Test conducted during performance appraisal. Worked closely with Regional Ops Manager in terms of enhancing service levels by analyzing NSL failure cases and took corrective and preventive measures for the South region. Credited with Imparting training to various teams like Operations, Retail, Tele-callers and DHL Retail Team in the capacity of Designated Product Trainer for Blue Dart Express Ltd., Southern-Region. Implemented various customer centric initiatives of DHL such as First Choice and Net Promoter Approach.
