Ramesh Krishnamurthy Email & Phone Number

India

Manage the KPO operations of Supply Chain finance business for a leading overseas client

Chennai Area, India

Subject Matter Expert :Global Transaction Banking - Cash Management- Functional Domain.Solution Design: Handle key responsibilities as part of Large Digital Transformation Implementations.Business Analysis: Requirement gathering, Management.Manage preparation and sign off on Functional Specifications Documentation.Products: Cash Management services, Global Payments, Collections & Receivables, Liquidity, E-Channels, Trade and Supply Chain FinancePresales Management : Translate market and customer demands into repeatable, well defined Products.Undertake Competitors Bench marking, Regulatory guidelines monitoring, Customer research to define prospective Products Roadmap.Quality control: Application Testing - Gap analysis Partner Sales to support closure of prospective opportunities Manage Product Presentations/Demos/walk throughs - Management of Product Deviations and solutions sign offs.Support Bid management (RFP / RFI ) - Fitment and product positioning analysis.Internal stakeholders management- Product Engineering / Testing /Design/ delivery and Implementation teams.Manage Customer Trainings. Employees' competancy development and Training Programs.

Gurgaon, India

 Responsible for solution delivery [ corporate customer segment ] in the region. Engagement spectrum – Presales, granular solutioning (functional) Oversee key projects – provide innovative solutions. Stakeholder management  Direct the team - ensure business objectives are met

Gurgaon, India

 To deliver domestic and global cash management mandates for corporate customer segments. Manage the end-end customer on-boarding and the Implementation function for assigned Projects. Solution delivery for entire cash management propositions [ domestic – cross border Payments, Receivables/Treasury management Electronic channels and liquidity management] Regular stakeholder engagement to drive faster onboarding – Revenue realization. Conduct post Implementation reviews. Track overall client experience Identify product / system development needs Track the revenue flows against estimations.

Chennai, India

 Revenue – Account Management: Responsible for Retention / Revenue growth- Portfolio consisting top tier global banking and NBFC and commercial banking clients. Lead Generation: Identify business opportunities through continuous client engagement. Relationship Management: Regular service reviews with key clients to understand client expectations /gaps in service delivery if any - address pain points, sustain goodwill. Wallet planning-Account strategizing: Complete study of existing wallet share of key relationships- strategize account plans -. Provide value based solutions to enable deepen the wallet. Competition Bench Marking: Continuous tracking to provide inputs to right stakeholders with regard to competition service offering, relative product merits and key feedback from clients. Manage operational Risk- including its identification, assessment, and control and reporting. Know your Customer (KYC): End to End process awareness – remediation of accounts to meet with the stipulated norms. Team Governance: Drive periodical reviews with key stakeholders in service delivery. Regulatory Advisory Services: Regulatory liaising, in the capacity of Authorized Dealer to seek specific regulatory approvals and provide transaction support for specific transactions. Organize key client events: Active participation on client events, such as Regulatory / Product knowledge sharing conferences. Solicit VoC: Ensure regular feedbacks are received and tracked for closure.

Chennai / Hyderabad

 Direct and Control the Service Delivery for cash management operations consisting of domestic receivable management services, Domestic and cross border fund transfer operations, (non- trade finance transactions). Compliance to Regulatory and requirements, such as FEMA (Foreign Exchange Management Act)-Zero Audit tolerance areas & Reporting. Compliance to AML (Anti Money Laundering): Thorough knowledge on application landscape, Flow of events within the application, various search rules – threshold limit settings within AML Search engine, reporting suspicious activities. SWIFT Messaging: Monitoring SWIFT messaging. People Management: Capacity planning – competency mapping  Cost Management: On-going reviews on cost for the business cycle-Adopt costing approach for maximizing revenue.

New Delhi, India

 Treasury Back office operations Trade Finance Operations Bank Master : Manual - Electronic conversion Project Credit Cards operations

Mba, Finance

Certification, Insurance Advisory

Certification, Banking

M.A., Arts