Operations - Customer Service | Sales | Account Manager | Event Management | Financial Management
CurrentAccount Management: o Interact with clients on a regular basis to customize training.o Developing and Designing In-House Consulting Programs and Internal Audits.o Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.o Remedied issues quickly and within parameters of company-mandated policies and procedures.o Suggested new procedure to persuade cancelling customers to stay with company and also decrease in cancellations.Training Coordination: o Ensure smooth operation of Live trainings and also their recordings; irrespective of any unforeseen circumstances that may arise.o Manage Cancellations and reschedule of trainings.o Maintain accurate information in training calendar and trainer matrix.Logistics:o Schedule online trainings, share the access details with all participants (Trainer and customers).o Respond to customer enquiries regarding registrations, class facilities, payments & invoices, contracts, cancellations, reschedules and any other training related information.o Work on requests from Internal teams.Communication & Collaboration: o Interact with trainers (Consultants, CXOs, CTOs or CEOs) on a regular basis.o Communicate training details to customers and internal stakeholders.o Interact with Business Development team, Instructors and Sales reps on day to day basis. o Collaborate with cross-functional teams as required.Process Improvements: o Work cross-functionally to continually analyze training processes, communicate changes with trainers, recommend process improvements, document processes, and develop metrics to measure performance levels.Financial administration: o Check all training contracts with Trainers for accuracy and ensure all invoices for services provided are updated; reconcile all invoices within financial system and ensure the payments are processed on time.
