Ramesh Krishnappa Email & Phone Number

Bangalore

Roles & responsibility in Schneider-Electric:-   Handling key accounts management (KAM)of Cognizant All India AMC order, NSN all India AMC/JLL All accounts /Dell India / CBRE/ Wipro GE/Mindtree /TCS /KRDCL/Society General/Barclays all India/Hindustan Uni liver Limited/Marriot /Sheraton Hotels and Manipal Hospitals. Proactively worked towards development and launched of integrated service team from 2010 to till date and As a leader for Service / Sales team and achieved Revenue 20-25% growth in year on year. Met and exceeded cost-effective Service management with vendor Management Manpower . Provided technical assistance/advice on advance solutions to clients during quarter meet which helped in closing numerous high-level deals. Directed to employees, prepared catalogues, sales modules and helped them sell more effectively. Demonstrated expertise in handling escalation Customer complaints on service Sales/Service delivery.  Recognised as Health Safety Environment Leader 2012-2013. Maintain 95% Customer retention on renewal.  Maintain 90% warranty conversions.  In 2017, 105% on sales, year Revenue 90% And collection 80% Achievement.

Honeywell Roles & Responsibility Service business growth for region Talent management P&L Management Growth in Orders, Revenue, Margin  Drive C Sat actions across value chain Drive C Sat workshop actions thru' regular reviews and through dashboard tracking. Establish a solid and express response mechanism for customer complaints. Consider customer complaint focus and satisfaction top priority. Drive customer centric behaviour through entire team Obtain customer appreciation letters from 80% of site completed/commissioned and under AMC. 2. Drive commercial process for EMD/BG/Forms collection. Collect 90% (over due by 90 days) Complaints management first time fix -95% Effective resource utilization thru Productivity improvement @ 25% (2012 Vs 2011) Define Service inventory stocks level for Key accounts, large clients if specified to meet SLA. Periodic review ,reporting, audit and back fill for such stocks 100% of time.  Build team of talented resource=> time and quality of resource Provide coaching and counselling Restrict attrition rate to 10% Provide regular structured feedback to employees for better performance improvement L&D Scorecard-100% to the plan Succession planning-100% of the KPH’s Focus on sales and build a strong team focused and de Ensuring the project completed as per the SLA compliance - Rollout PM schedule and Compliance on the same – 30 days advance

M.B.A, Sales And Finance, A

Bachelor’S Degree, Bba, A