Ramesh Kumar Email & Phone Number

Cyberjaya, Selangor

Project Management :a) Responsible for delivering Aeon Wallet and QRPay For Aeon Credit System.b) Liaising and discussing requirements with client business user, IT Team and vendors.c) Infrastructure design and software requirements and the cost required for Aeon Wallet and QRPayd) Manage Terminal vendors, Mobile app vendor and Aeon co and Aeon Big vendors delivery and quality.e) Manage enhancement project request and change request from business users.f) Estimate man day’s calculation for work breakdown structure.g) Escalation point for all support issues from clients.h) Monitor development, SIT, UAT, performance testing, security testing, and deployment of project.i) Conduct risk study, impact and gap analysis for the processes involved in projectj) Update requirement document, technical document and application user manuals. QRPay System Support and Maintenance:a) Manage QRPay payment, Reload and BAU day to day QRPay activity b) Incident handling and QRPay system Maintenancec) Participate in DR Activityd) Provide simple fixes as when as required.e) Initiate , design and deliver CR as when as required.

Kota Damansara

a)Responsible for project management throughout the entire project lifecycle, including preparing high level project initiation proposals, project planning, tracking and implementation.Projects• Managed and implemented Debt Recovery System (Legal) module for Hong Leong Bank Berhad with Silverlake host system. This application is used by Hong Leong Collection department to recover money from the defaulters (NPL Accounts), restructure and reshedule and proceed with legal actions (civil or judgement). This covers all four products type of banks, which is hire purchase, morgatge, overdraft and credit card). Application was built in I-Batis Framework using xml and sql. Esclipse is used as an ide. Project Duration is 2 years and cost RM 1.8 Million.• Ongoing Financial Control Systems (Credit Cards) implementation for Bank Islam Berhad Credit Card debt recovery with (ACSSEND Card System). This application is used by Hong Leong Collection department to recover money from the defaulters (NPL Accounts), restructure and reshedule and proceed with legal actions (civil or judgement) for Bank Islam Credit Cards only. Application was built in I-Batis Framework using xml and sql. Esclipse is used as an ide. Project Duration is 6 months and cost RM 600K.

Work Descriptiona)Responsible for project management throughout the entire project lifecycle, including preparing high level project initiation proposals, project planning, tracking and implementation.b) Liaise with international financial network ( Visa, MasterCard, Amex).c)Manage urgent enhancement project request and change request from clients.d) Estimate man day’s calculation for all type of jobs and projects.e)Escalation point for all support issues from clients.f)Assist in the development, SIT, UAT and deployment of projects.g)Conduct impact and gap analysis for the processes involved in project.h)Update requirement document, technical document and application user manuals.i)Manage IT infrastructure in the company including workstation and server upgrades, windows licensing and database administration.Achievements•Managed and implemented 3D secure system (ACS, MPI and Payment Gateway) to Public Bank Berhad within timeline despite ad hoc requirement changes.•Successfully implemented One Time Password (OTP) based Access Control Server (ACS) system to Alliance Bank Malaysia Berhad and Public Bank Berhad.•Implemented Fraud Monitoring System for Public Bank 3D secure Payment Gateway.•Enhanced ACS system to prevent man in the middle attack for Public Bank Berhad.•Improved the performance of Public Bank 3D secure Merchant Reporting Tool web application by adding an archive database to retrieve historical data of more than a year.•Enhanced Public Bank Payment Gateway to accept Multiple Currency Code.•Enhanced Public Bank Payment Gateway to process ZIIP Payment.•Built and managed an online E-Mall merchant for the company.•Implemented Helpdesk system with Support SLA to improve the efficiency and handling of support tickets.

Work Descriptiona)Responsible for leading a development team to deliver high quality web based application from coding and prototyping through system testing, integration and deployment.Achievements•Successfully completed the development of two web based application namely (E-Track Online Booking System and E-Manifest System) which was delayed and exceeded the development timeline by the previous owner.

Work Descriptiona)Main responsibilities include development of customized software applications, in house scripts, installation, testing and commissioning of customer flow management systems. b)Provide system support for windows system including server and workstation upgrades and patching, backup and DR recovery and user administration.c)Prepare requirement specification document, technical documentation and user manuals.Achievements•Developed a web based application to authenticate and record visitors in BNM LINK with integration of IRIS MyKad reader. •Enhanced web based helpdesk application which compromises many modules to identify technical breakdowns, asset management, claims and SLA reporting.•Developed an application which will extract customer’s data from Maxis Customer Centre database with priority levels based on MSISDN. This data will be then used by customer flow management systems to serve their customer based on the priority levels.•Developed a windows based application integrated with LED Display Board API to send to send customized messages to the display.•Involved and was part of development team created content management system (CMS) application.•Created a standard operating procedure (SOP) to troubleshoot support issues from clients.