Ramesh Kumar Email & Phone Number

India

● Facilitated the development and maintenance of strong customer connections, promoting communication among stakeholders both inside and outside the company.● B2B Business.Colabarating with Coaching, Career Upgrade, Skill Development & School and helping them to increase their revenue with the help of providing Education Loan to respective institute students.● Maintaining Relationships with our respective partners to generate business in effective manner.● Played a pivotal role in product development and cultivating strong client connections, actively contributing to the generation of new business opportunities and identifying prospects for enhanced profitability.● Instrumental in the development of a sophisticated financial iteration and categorization system, streamlining the onboarding process for partner entities.

Mumbai, Maharashtra, India

● Handling D-Mat, FD, General Insurance, Personal Loans, Credit Card and CASA products.● Handling Outbound process● Data analysis & sharing the scope of improvement● Providing regular feedback to Associates to improve the performance● Preparation & sharing reports to Heads● Ensuring thorough knowledge transfer to the New Hired Executives through interactive training● Identifying Bottom quartile RM’s and nominate agents for TNI● Taking additional responsibilities beyond KPIs● Daily briefing and huddle conducted as per new update or team performance.

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

● Inbound process of Appsdaily mobile protection● Maintaining the SLA and controlling Shrinkage and attrition● Daily briefing and huddle conducted as per new update or team performance.● Taking escalations and performing follow up on the same● Auditing calls and regular feedback given to the agents● Call calibrations and call listening sessions on a weekly basis.● One on one session with the team members conducted on weekly bases● Publishing claim registration & claim rejection data on daily basis.● Maintaining out of TAT cases and escalating their respective team.● Publishing payroll data of the customer support department post discussion with the HR team twice in month. (1st Cut off on 15th day of the month and final data will be sent on 25th day on the month)

Mumbai, Maharashtra, India

● Inbound Process of LG Appliances● Maintaining the SLA and controlling Shrinkage and attrition● Maintaining the reports on KRA’s on weekly basis● Daily briefing and huddle conducted.● Taking escalations and performing follow up on the same● Playing fun activities on the floor and motivating agents to participate● Auditing calls and regular feedback given to the agents● Call calibrations and call listening (for OJT) conduction● Publishing AHT and Shrinkage report● Monthly reports to be flashed to the agents● Review with the OPs on weekly basis are attended● One on one session with the team members conducted on weekly bases (RAG)

Mumbai, Maharashtra, India

● Handle escalation calls & doing follow-up until resolutions.● Handling team absence of Team Leader● Handling the OJT team and guiding them about the process, product knowledge, how to take calls etc.● Was trained the associate on live call● Briefing and discussion about calling experience (Q&A)

Mumbai, Maharashtra, India