Ramesh Kumar Email & Phone Number

India

• Facilitated the development and maintenance of strong customer connections, promoting communication among stakeholders both inside and outside the company.
• B2B Business.Colabarating with Coaching, Career Upgrade, Skill Development & School and helping them to increase their revenue with the help of providing Education Loan to respective institute students.
• Maintaining Relationships with our respective partners to generate business in effective manner.
• Played a pivotal role in product development and cultivating strong client connections, actively contributing to the generation of new business opportunities and identifying prospects for enhanced profitability.
• Instrumental in the development of a sophisticated financial iteration and categorization system, streamlining the onboarding process for partner entities.

Mumbai, Maharashtra, India

• Handling D-Mat, FD, General Insurance, Personal Loans, Credit Card and CASA products.
• Handling Outbound process
• Data analysis & sharing the scope of improvement
• Providing regular feedback to Associates to improve the performance
• Preparation & sharing reports to Heads
• Ensuring thorough knowledge transfer to the New Hired Executives through interactive training

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Inbound process of Appsdaily mobile protection
• Maintaining the SLA and controlling Shrinkage and attrition
• Daily briefing and huddle conducted as per new update or team performance.
• Taking escalations and performing follow up on the same
• Auditing calls and regular feedback given to the agents
• Call calibrations and call listening sessions on a weekly basis.

Mumbai, Maharashtra, India

• Inbound Process of LG Appliances
• Maintaining the SLA and controlling Shrinkage and attrition
• Maintaining the reports on KRA’s on weekly basis
• Daily briefing and huddle conducted.
• Taking escalations and performing follow up on the same
• Playing fun activities on the floor and motivating agents to participate

Mumbai, Maharashtra, India

• Handle escalation calls & doing follow-up until resolutions.
• Handling team absence of Team Leader
• Handling the OJT team and guiding them about the process, product knowledge, how to take calls etc.
• Was trained the associate on live call
• Briefing and discussion about calling experience (Q&A)

Mumbai, Maharashtra, India