Ramesh Kumar Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

HARDWARE RELATED:Research and identify solutions to software and hardware issuesResponsible for the entire local area network system, desktop computers / Laptops, website, internet, Operating systems, applicationSoftware, printers and other accessoriesDiagnose and troubleshoot technical issues, including account setup, Bio Metric Access Administration, Network configuration and ServerAdministrationTo maintain update Asset list of all computers, softwareTo ensure that user complaints (Hardware or Software) are attended immediatelyTo maintain data in register on nature of call, call Time, response time, departments & user signature is obtainedMaintaining and administering computer networks and related computing environments including systems software, applications software,hardware, and configurationsTo maintain Back-up in two separate external Hard Disk & server of Tally - Important Files to be maintained with identification of label & dateTroubleshooting, diagnosing and resolving hardware, software, and other network and system problemsTo Look out for unnecessary Files and delete themTo ensure staff do not install any software/games/music or any hardware on the computerTo ensure Antivirus software is run on daily basis to keep Office Network & server Virus freeTo Devise password issue policy maintain password book with MD for safetyAntivirus updation, software patches to be updated on weekly basisSOFTWARE RELATED:To update Asset list of all computers, software.Maintain data on warranty expiry/vendor Contact for all software licenses.To ensure daily data – back upSOCIAL MEDIA RELATED:Update all information in Facebook / Twitter / Instagram / LinkedInRegular Training of staff on application usageMaintain the Biometric Software and generate Weekly & Monthly reportsCCTV back up to be made daily.

Karachi, Pakistan

-Coordinated with UK Based Clients.-Troubleshoot system and network problems, diagnosing and solving hardware or software faults.-Maintain application monitoring, performance tuning and testing.-System software installation and necessary up-grades.-Implement and deployed necessary securities, software's-Deployed system on LogMeIn for remote resource.-Maintaining records of software licences.-Handle some issues related to SQL and Database.-Maintain DataBase backup in SQLBackupMaster / SQLServerBooster.-Installation and troubleshoot of customer's mobile application.-Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems.

Karachi, Pakistan

-Tested web based and Mobile Based projects.-Organizing, attending and participating in stakeholder meetings.-Identify, record, document thoroughly and track bugs.-Stay up-to-date with new testing tools and test strategies.-Estimate, prioritize, plan and coordinate testing activities.-Responsible for the overall success of testing-Conducted compatibility tests with client-provided programs.-Manages assigned projects from IT Quality Testing through final User Acceptance Testing.-Prioritizing testing tasks and scheduling tasks in accordance with project delivery guidelines and methodology

Karachi, Pakistan

-Maintaining a positive, empathetic and professional attitude toward customers at all times.-Responding promptly to customer inquiries.-Manage large amounts of incoming calls.-Communicating with customers through various channels.-Acknowledging and resolving customer complaints.-Knowing our products inside and out so that you can answer questions.-Processing orders, forms, applications, and requests.-Communicating and coordinating with colleagues as necessary.-Providing feedback on the efficiency of the customer service process.-Ensure customer satisfaction and provide professional customer support.-Provide accurate, valid and complete information by using the right methods/tools.-Handle changes in policies or renewals.-Utilize computer technology to handle high call volumes.-Follow communication procedures, guidelines and policies.

Master'S Degree, Computer Science

Bachelor’S Degree, Computer Systems Engineering,

High School, Pre-Engineering

High School, Science