Senior Product Support Specialist.
CurrentProduct Specialist Senior Process Associate Engineer in Google. It's completely product based media support domain and media networks supportKey Responsibilities:1: Business Operations:Collaborate with cross-functional teams to streamline processes and improve operational efficiency.Analyze business requirements and translate them into actionable plans.Monitor key performance indicators (KPIs) and identify opportunities for optimization.2: Media Network Management:Oversee the maintenance and support of media networks on the OOT platform, utilizing tools like UMS Page and CMS Page.Employ data fetching techniques through YTV Brand Page Chauffeur to ensure accurate and timely information.3: OTT Platform Management:Manage the maintenance and broadcasting of OTT platforms, including tasks such as flag checking, bug identification, and auditing.Collaborate with clients to address issues and implement necessary changes.4: Quality Assurance and Testing:Conduct thorough testing to identify and resolve issues affecting media quality, playback, and user experience.Collaborate with development teams to implement fixes and improvements.5: Technical Proficiency:Proficient in utilizing Google's internal tools such as UMS Page, CMS Page, and YTV Brand Page Chauffeur.Experienced in working with industry-standard tools for media management, broadcasting, and quality assurance.