Ramesh Kumar Email & Phone Number

Dubai, Ae

United Arab Emirates

Currently, I am employed as a KYC Remediation Analyst, specializing in Enhanced Due Diligence (EDD) for high-risk clients and overseeing the end-to-end KYC process. My responsibilities include:Conducting gap assessments for high-risk clients (Sole Proprietorships, LLCs, Freezone Companies, Offshore Companies, and Partnerships).Checking and validating corporate client documents (ID documents, constitutional documents, FATCA, CRS, Sanction Declarations, DNFBP Checklists, Source of Funds, Source of Income, and Source of Wealth for PEPs).Performing gap analysis on remediation cases.Reviewing Transaction Analysis Reports and assessing customer business models.Updating customer details in IBPS and validating data with FINACLE (RAK Bank’s core system) and Omnidocs.Ensuring proper verification and validation of FATCA and CRS forms for individuals and entities.Conducting Frico World-Check reviews.Performing public domain searches for client verification.

United Arab Emirates

Career Highlights;➤ Prospecting and Customer Outreach: Successfully initiated contact with potential customers through cold calling and email outreach, averaging over 50 interactions daily. Demonstrated strong communication and persuasion skills to engage prospects effectively.➤ Tailored Retail Banking Solutions: Assessed client needs and preferences to recommend suitable retail banking products. This personalized approach resulted in enhanced customer satisfaction and increased product uptake.➤ Leadership and Team Development: Led a team of 4 newly hired sales staff, providing consistent weekly coaching and constructive feedback. Empowered team members to excel in their roles and achieve sales targets.➤ Effective Social Media Marketing: Developed and implemented social media marketing strategies to promote services, leading to a remarkable 15% increase in monthly credit card sales. Leveraged social platforms to expand the brand's reach and attract new customers.

Sri Lanka

Career Highlights;➤ Expertly Managed Professional Personal Loans: Successfully managed and handled a portfolio of Professional Personal Loans worth 400 million Sri Lankan Rupees. Demonstrated a keen understanding of financial products and the ability to cater to clients' diverse needs.➤ Delivered Exceptional Customer Service: Ensured customers received the highest sales and operational customer service level, leading to an outstanding 90% customer satisfaction score in a monthly survey. Consistently prioritized customer needs and exceeded their expectations.➤ Proactive Sales Pipeline Management: Created and maintained a robust sales pipeline, consistently identifying and nurturing up to 15 new leads monthly. Displayed strong prospecting and sales skills to drive business growth.➤ Top Incentive Earner in 2021: Achieved remarkable performance in sales and incentive-based programs, earning recognition as one of the top incentive earners in the organization for the year 2021. Demonstrated dedication and a strong drive to excel in sales.

Colombo, Western, Sri Lanka

Colombo

Colombo District, Western Province, Sri Lanka

Bambalapitiya

Diploma In Applied Banking And Finance, Banking And Financial Support Services, Pass

Diploma In Accounting, Accounting And Business/Management, Very Good Pass

Certificate In Banking And Finance, Banking And Financial Support Services, Pass