Providing technical and diagnostic support for all hardware/software problems. Maintaining overall ownership of users issue & service ensuring resolution within agreed service levels.Managing the helpdesk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the users desktop.Managing service requests, software installations, new computer setups, upgrades, etc.Supporting the following technologies: Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.Troubleshooting Network related issues.Troubleshooting login and domain related issues.Troubleshooting Operating System and general software related issues.Recording escalations from employees and notify the IT head on any operational escalations and complaints.Resolving the queries in accordance with helpdesk escalation process.Hardware, Networking, Security, CCTV Solutions- To handle a Service Team of 1-3 Engineers.- Should have thorough knowledge of Computer HardwareViz Desktops, Laptops, Servers, Networking, Firewall, CCTV, Access Control, Antivirus etc.- Should have experience of various Operating Systems like Winxp, Win 7, Win 8, Windows Server 2000/2003/2007/2008/2012 etc.- Should have handled engineers and customers