Ramesh N Email & Phone Number

Chennai, Tamil Nadu, India

Handling teams across Tamil Nadu. Mentoring & monitoring the performance of employees to ensureefficiency in process operations and meeting of business targets and smooth flow of process. Handling Customer services team (Walk-in, Email Support & Voice support) and Operations. Responsible for regional services operations (Investor Services, Distributor Services). Part of TAT reduction, Customer experience enhancement and cost cut projects

Chennai, Tamil Nadu, India

Maintains smooth work flow and ZERO errors on all reported transactions. Responsible of operations at Registrar and Transfer Agency for AMC. Creating and sustaining a dynamic environment that fosters development opportunities and motivates highperformance amongst employees. Responsible for handling senior level escalations/grievances and regulatory queries/issues

Chennai

Responsible for Customer services operations (Investor Services, Distributor Services, AMC Desk of both theclients. Maintaining low attrition rate through effective people management as per the business requirement. Preparing & presenting various weekly/monthly/Quarterly MIS and business reports pertaining toperformance of the team and department

Hyderabad

 Managing 3 teams in Asset Operations (TP Team, RMC Team and Refunds Team) with 35 Officers/Senior Officers and 4 TL’s/AM’s in providing timely resolutions and meet operational goals. It’s centralised (large scale) operations for South India with high volumes. Vendor Management on effective movement of Asset documents with exclusive barcodes. Conducting Vendor Audits across locations. One point contact for various Asset Operations MIS for PAN INDIA. Managing Asset volume MIS with trends for BSC calculation and BRS volume for Refund process. Partially handled NEFT/RTGS team in centralised liability operations which is into to funds transfer on interbank and intra bank network. Significantly contributed in handling staff and activities related to Shift Management for the required load by preparing a weekly roster for the same. Pivotal in assessing and evaluating employees regularly on their performance on the basis of Performance Management System (PMS) and provides a structured feedback.  Rewarded and recognized employees in order to increase morale and motivation.

 Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst employees. Mapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines; spearheading process transition initiatives. Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Managed end to end clearing operations for Statementing and PIN reissue activity for HNI clients with coordination with Services, Technology and Vendor team and tracking the success rate and publishing the related MIS to Business Head on monthly basis. Brought down the complaints % drastically. Actively involved in collections and risk department so as to analyze the portfolios of various customers during the recession period in 2009 and thereby use the feedback to underwrite the right customer and helped business in avoiding delinquent customers. Was part of Vision plus testing project in 2009 and 2010. Received appreciations from Functional Head for consistently achieving the Sales targets to 125% for Q3 2010.  Streamlined vendor issues based on customer complaints on Cards/Statements delivery for South India and set the process on tracking and generating frequent MIS for business and penalize vendor if repeated issues arise. Resolved 96% issues within a span of 2 months as against the given time of 3 months.  Won Elite Award in 2010 for the above accomplishment. Received with Achievers Award for being a part of the Fraud Control Team to investigate on the fraudulent activities of 2 employees for misusing financial information on the customer accounts. Felicitated with Sherlock Holmes Award, Achievers Award (Multiple times), Best Team Leader, Star of the Quarter/Month

Mba, Finance

B. Com, Commerce, Finance