Ramesh P Email & Phone Number

Bengaluru, Ka, In

Bangalore

Project: Deal Desk. Description: Supporting WW Global Sales Operations and Sales Enablement Process. Currently leading APAC deal desk process. Training and Presentation. Audit and Certification. Process Streamlining. Escalation Management. Partner Management. Stakeholder Management.Responsibilities:  Validation of Partner Deal Registrations based on deal desk policies and guidelines. Serving as SPOC for deal related issues and advising within defined policy. Working closely with sales team and stakeholders to obtain deal approvals. Project improvements to accelerate deal velocity and sales effectiveness. Deal pipeline hygiene management by ensuring sales policies and guidelines followed. Partner with internal teams like Channels, Partner Ops, Quote, and IT teams. Creating and maintaining sales operations policies, processes, training material. Generating reports to provide insights into improved sales strategies and growth opportunities. Providing strategic vision, training, and Deal Strategies to DR team and sales reps. Lead and support improved team performance by conducting training sessions. Involved in UAT testing, recent transition from SAP CRM to SFDC Spark CRM. Build and strengthen relationships with Sales Team, DMs, CDMs, Resellers and Distributors through effective administration & by providing timely resolution to all queries. Update all process trackers in a timely & accurate manner. Dashboard preparation on sales performance and presentation to higher management.Tools used: - SFDC, Ascend CRM, ServiceNow, Partner Data Base, Tableau, SharePoint, Power BI Advanced Excel, Outlook, Teams.

Bangalore

Project 1: OMM Team (Deal Registrations)Description: Deal Registration validation. Communicated key process information, deadlines to field sales team and sales operations groups.• Worked closely with Oracle Direct reps and Field reps for opportunity progress.• Worked on Resale and Referral Registration submitted by partner.• Conduct research, compile data, and prepare reports and work on net- new deals.• Review registrations submitted by the partners abiding OMM policy.• Process all partner registrations throughout USA, Canada and ensuring the SLA is met regularly.• Communicate with the internal Sales team and channels team for detailed project description.• Assign the approved partner opportunity to concerned sales personnel.• Reach out to sales team when the opportunities are not in progression.• Follow up on opportunities with the sales reps on acknowledging partner updates.• Contacting partner for any additional information required to proceed with the registration.• Product correction and suggesting partner to select the appropriate product.• Identifying the application related issues and working with IT team for enhancement.• Responsible for sending the team Pending Approval Report.• Deal Registration Management.• Responsible for Resubmitted Registration.• Always meeting partners, OD’s, and Field Reps expectation.Project 2: Partner Transaction Center (PTC)Description: Help sales reps with Configuration setup, price quote.• Validation of Configuration, Price Quote requests and recommend any changes needed.• Obtain necessary approvals from product VPs on discounts provided.• Communicate final approved CPQ to sales.• Re-iterate CPQ if required or recommended by sales and management.• Track all details and generate reports for higher management.• Create presentations on weekly basis on the team’s performance.• Respond to sales queries with great satisfaction.• Always met SLA and exceeded expectations.

Bangalore

Create, Change & Cancel, Purchase Order based on the requirement.Worked on exceptions as Part#, Quantity, Need by date, Price, Currency etc.Reconciled the complete Orders to ensure correct information has been updated in Database.Expedited the PO when there is an urgency or on demand from the customer.Escalated the Order when there is a need with the Escalation matrix to the next level.Followed up with the supplier or customer in order to get the needed information.Worked on BOM (Bill of Materials) setup procedure.Worked on MDM Master Data Management using advanced Oracle application.Tracked the orders as in when it is shipped via courier services and updated the current status.Very well knowledge about MS Office(Excel, Word Document, Power Point, Paint, Pie Chart etc)In Excel – Macros, Vlookup, Hlookup, Pivot Table, Concatenate many other functions.Have worked on Oracle 11i, IBM Main-Frame, SWB, E-gain, and remote desktop as application for Order management and Supply Chain Management.Additional responsibilities:1) Trained new hires and also provided cross training in different process for backup plan.3) Worked on applications like: Oracle 11i, SWB, E-gain, MS-Excel (Vlookup, Hlookup, Pivot table, Pie charts all functions) Macros. VBA.4) Worked on projects to Reduce NVA (Non-Value Add) Activity with the help of Automation team.5) Conducted refresher training for team to make aware of current updates on SOP.6) Process Audits and Productivity Trackers8) Prepared Training materials.