Ramesh Pawar Email & Phone Number

Bengaluru, Ka, In

Bengaluru East, Karnataka, India

 Setting up New CMDB process, Educating all IT stakeholders, what is CMDB? Why CMDB? Preparing process Documentation, SOP, process flow chart. Presenting Process awareness sessions periodically to all IT stakeholders  Liaise with ServiceNow Developer and Administrator and set best practice for Import set data load, Auto Map and transform. Accept and implement CSDM best practices for CMDB process for organization.

Nanded City

Managing life cycle of Asset & Configuration for Toll Group. Engage on integrating Service Now Discovery, streamline process manage BAU, Report glitches, failure observed for CMDB accuracy, integrity and completeness. Collaborate with Infrastructure and Application teams to overcome challenges.

Pune Area, India

ITIL Consultant part of Translation and Transformation Project. Acting as Configuration Management specialist for Application development team. Meet with DevOps team and daily basis to discuss progress. Part of Scrum planning. working on Jira tool. Resolving Tasks. Creating-Modification/Update-Disposal of CI. Creating relationship of CIs. Create Dashboard from Jira Tool and ServiceNow Service Management tool.

Pune Area, India

• Apply a Change management process and optimize tools usage to best support the adoption of the changes required. • Conduct impact and risk analyses, assess change readiness and identify key stakeholders. • Complete change management assessments - Perform gap analysis and evaluation of existing process. • Support the design, development, delivery and management of communications • Provide input, document requirements and support the design and delivery of training programs… Show more • Apply a Change management process and optimize tools usage to best support the adoption of the changes required. • Conduct impact and risk analyses, assess change readiness and identify key stakeholders. • Complete change management assessments - Perform gap analysis and evaluation of existing process. • Support the design, development, delivery and management of communications • Provide input, document requirements and support the design and delivery of training programs. • Implement new functionalities by leveraging tools capabilities and suggest improvements in tool usage. • Consult and coach project/operational teams Show less

Pune Area, India

historical data to identify and eliminate root cause of potential incidents before they occur.• Preparing RCA’s of high severity incidents with five why analysis technique• Prepare and submit RCA to client within agreed SLA on all high severity call, possible high severity calls (Proactively) and failed change calls to avoid the incidents in future.• Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records• Coordinates… Show more historical data to identify and eliminate root cause of potential incidents before they occur.• Preparing RCA’s of high severity incidents with five why analysis technique• Prepare and submit RCA to client within agreed SLA on all high severity call, possible high severity calls (Proactively) and failed change calls to avoid the incidents in future.• Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records• Coordinates with Technical teams, management, 3rd parties, etc. to ensure timely problem resolution.• Preparing document and arranging meeting for weakly RCA discussion call on all the severities (High severity, possible high severity)• Managing root cause analysis between technical teams.• Arranging PERB meeting with client and sending MOM details to all stakeholders.• MIS reporting on problem Management (Familiar with KPI reports, Weekly RCA report for all high severities incidents.). Developing KPI and dashboards to report on problem management status and trends.• Maintaining action tracker and ensure to get action points closed within target timelines. (Which contains all relevant action points of technical teams to avoid same incident / higher severity in future.) Show less

Pune Area, India

Problem Analyst:• Establish trend analyses as a standard vehicle for proactive problem management by analyzing historical data to identify and eliminate root cause of potential incidents before they occur.• Preparing RCA’s of high severity incidents with five why analysis technique • Prepare and submit RCA to client within agreed SLA on all high severity call, possible high severity calls (Proactively) and failed change calls to avoid the incidents in future.• Diagnosis of… Show more Problem Analyst:• Establish trend analyses as a standard vehicle for proactive problem management by analyzing historical data to identify and eliminate root cause of potential incidents before they occur.• Preparing RCA’s of high severity incidents with five why analysis technique • Prepare and submit RCA to client within agreed SLA on all high severity call, possible high severity calls (Proactively) and failed change calls to avoid the incidents in future.• Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records• Coordinates with Technical teams, management, 3rd parties, etc. to ensure timely problem resolution.• Preparing document and arranging meeting for weakly RCA discussion call on all the severities (High severity, possible high severity) • Managing root cause analysis between technical teams.• Arranging PERB meeting with client and sending MOM details to all stakeholders.• MIS reporting on problem Management (Familiar with KPI reports, Weekly RCA report for all high severities incidents.). Developing KPI and dashboards to report on problem management status and trends.• Maintaining action tracker and ensure to get action points closed within target timelines. (Which contains all relevant action points of technical teams to avoid same incident / higher severity in future.) Show less

Pune Area, India

• Providing (L1/L2 support) Support for Blackberry Enterprises Server.• Managing blackberry user on blackberry enterprise server.• Monitoring real time queue on blackberry enterprise server and maintain queue.• Configuration existing blackberry users and troubleshooting in activation.• Provide Email, Web, and Voice Technical Support to ensure closure as per ITIL Incident Management process• Dispatch all incident and Service request to respective teams which are critical in… Show more • Providing (L1/L2 support) Support for Blackberry Enterprises Server.• Managing blackberry user on blackberry enterprise server.• Monitoring real time queue on blackberry enterprise server and maintain queue.• Configuration existing blackberry users and troubleshooting in activation.• Provide Email, Web, and Voice Technical Support to ensure closure as per ITIL Incident Management process• Dispatch all incident and Service request to respective teams which are critical in nature.• Follow-up/update ticket for every call to ensure timely closure and attain Service Availability to meet daily, Weekly and Monthly SLAs• Managing BMC Remedy (Version 7.1, 8.1) Ticket Solution application.• Reset and Unlock user password through Active Directory. Show less

Good understanding of Telecom Infrastructure Technologies (Wintel/Unix, Servers, Middleware, Exchange and Messaging Services and Networking, etc) mediate with the Customer as focal point for all high priority & major incidents reported. Represent the team while leading a Sev1, Sev2 and Major incident. Provide technical direction and coordination to the resolver group’s involved Provide support and participate in the Change Control. Provide appropriate inputs to the problem management… Show more Good understanding of Telecom Infrastructure Technologies (Wintel/Unix, Servers, Middleware, Exchange and Messaging Services and Networking, etc) mediate with the Customer as focal point for all high priority & major incidents reported. Represent the team while leading a Sev1, Sev2 and Major incident. Provide technical direction and coordination to the resolver group’s involved Provide support and participate in the Change Control. Provide appropriate inputs to the problem management process, includes RCA (Root Cause Analysis). Develop an understanding of the client’s organizational structure and infrastructure environment. Drive group chats and bridge calls effectively to resolve incidents. Good Experience of sending out executive alerts/communication mailers. Handle conflict situations and make quick decision while driving incidents Manage and drive third parties to the quick resolution of incidents.Good knowledge of use Escalation matrix appropriately to get appropriate level of focus from technical teams and management. Show less

Pune Area, India

 Manage users local machines. Manage proper resolution at desktop level. Manage user password through Active Directory. Implementing organizational Unit within the Domain. Managing Group policies & Settings for local Users and group. Troubleshooting of user machine by Remote Desktop. Remote installation of software’s into local machine within a domain. Understanding of operating systems, Windows 2000,2003 Monitoring the incidents/requests logged in… Show more  Manage users local machines. Manage proper resolution at desktop level. Manage user password through Active Directory. Implementing organizational Unit within the Domain. Managing Group policies & Settings for local Users and group. Troubleshooting of user machine by Remote Desktop. Remote installation of software’s into local machine within a domain. Understanding of operating systems, Windows 2000,2003 Monitoring the incidents/requests logged in Remedy. Preparing various reports from Remedy (Version 7.1). Good knowledge of functions in remedy like relating, logging, updating, auditing etc. Show less

Bachelor Of Arts (B.A.), English Language And Literature, General, A

Master Of Business Administration (Mba), Information Technology, A

Post Graduate Diploma, Information Technology, A