Ramesh Poopalasingam Email & Phone Number

Canada

Toronto, Canada Area

Manage Corp infrastructure & Service Planned, directed and led the delivery and support of the 24x7x365 Canadian IT operational infrastructure sustaining offices in Toronto, Montreal, Ottawa and Mississauga. This included servers (physical and virtual), storage, network, security, telephony, desktops, printers and facilities.Collaborated regularly with Conduent Corporate Security team on vulnerabilities and confirmations of firewall changes. Assigned remediation actions when identified. Led two successful yearly offsite Canadian Disaster Recovery exercises. Focal point for all communication prior to and during the test with corporate business units. Completed planning, negotiations and secured testing timeframes with the offsite vendor.Completed all Audit Compliance & Controls commitments successfully to support yearly SOX and HIPPA audits. Met with the external auditor’s onsite responding to queries regarding the Hosting Centre. Provided local compliance control documentation maintained throughout the year. No negative audit comments received.

95 Wellingtin St W

Data-center Operations, Firewall changes, managing proxy servers, DNS Netbackup, change management ,DR monitoring , CSR, SFTP Server PGPManaging Network Devices.Managing ESX ServersSSL CERTSOversees the updating of support documentation and asset inventories Manages the IT support team for the Buck Canada offices Provides input to management reporting Manages the reporting requirements and requests for technology auditing Responds to support requests outside of normal business hours when necessary Monitors support request emails Updating / escalating / closing problem and support tickets Coordinates Technology Support for Disaster Recovery activities Manages the procurement and renewal of digital certificates and domain URLs. Manages the refresh cycle for hardware and software used in the Hosting Center Manages the vendor relationship with companies who support the Hosting Center Manages the backup and restore solution for the Hosting Center Manages the support of secure file transfer solution in the Toronto Hosting Center Manages the support of network solution for internal and external connectivity Other duties as assigned by the Infrastructure Technology Director

Mississauga

DC, Operations, client services, User support

Toronto, Canada Area

• Monitoring and troubleshooting DNS Server and setting DNS security settings for a DNS resource record• Securing Network Traffic with IPSEC and Protecting Against Security Attacks.• Managing Software Update Services • Working With Exchange Server 2003,configuring Permission, Storage Limits and creating and modifying address list• SMTP protocol Configuration and Testing ESMTP Connection• Installing windows2000,2003 family and testing New software • Network Monitoring and managing e-mail server, util server, data server and BB Server• Setting up VOIP Phones for the end Users, activating Ports for the staff’s • Set up, adjust, maintain and operate audiovisual equipment such as cameras, film, slide projectors, and recording equipment, for meetings, events, classes, seminars and video conferences.• Instruct users in the selection, use, and design of audiovisual materials, and assist in the preparation of instructional materials.• Develop manuals, texts, workbooks, or related materials for use in conjunction with production materials.• Teach OITC clients how to properly use the media center technologies, catalog system and how to operate Creston and other production devicesPerformed other audio/visual duties as assigned

3600 Steeles Avenue East Markham, Ontario L3R 9Z7

• Performed Branch Technology Rollover / ABM Support all across Canada. Provided BTR Bridge Support for 1200 Scotia Bank Branches (Conversion to Win XP). Managed Laptop/Desktop deployment projects.• Performed Network Administration, Active Directory, MS Exchange Support.• Verified Online MPC, Cisco Router and Switch Configuration, allocation and verifying right DHCP scope.• Performed Data backup, SMS (User profile & Application Push) support, MPC and workstation imaging.• Performed asset management using IBM Asset Management Tool (Square One).• Performed remote software deployment to ABM (ATMs) via Scotia Bank Netview Connex and Sysplex tools.• Managed IMAC (install, move, add, change) requests for ATMs with multiple teams.• Coordinated client and management reporting needs, monitored trends and completed data analysis.

Managed organization wide operating system deployment project. Coordinated with various functional teams/departments to successfully accomplish the deployment of Windows 7 OS (Lite Touch /Zero Touch) using SCCM, USMT on 2000 workstations with minimal downtime. • Organized and managed teams to perform Ghost Imaging, pre and post QA validation and provided post go-live support to end-users• Assisted in smooth operation of NOC (Network Monitoring & Controls)• Monitored control system for HVAC system use of digital measurement instruments (system integration)• Tested virtualization on Win7 machines for Xp(Hyper V), solid SharePoint understanding• Ford motors technology roll over project (Xp to Win7), IMAC, data backing up on server, registry cleanup, application installations through SCCM and Norton Ghost Imaging, LAN/WAN issues. • Active directory clean up, MS Exchange (outlook) configuration and wiping out old data(Ford Fumet Tool)• Pre and Post QA Checks, adhere to local ITIL policies, meet & exceed SLA through Heat Ticketing SystemOther Projects:• Successfully deployed Asset Management System and participated as a project resource in MS Office 2010 & Exchange (MS outlook) implementation project. SDLC & PMLC practices.• Analyzed business process management and business requirements of the customers and translated them to clearly documented requirements. Agile practices for UAT. • Assisted with Safe boot Encryption and data backup on main server using Ghost utility.• Provided support to project team and guide them to manage and resolve pre and post deployment issues efficiently. Managed escalations through Remedy ticketing system.• Maintained and delivered project status reports to management team. (Trends Analysis).• Assisted end users with accounts administration and security (ID Management).

• Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc. • Handle software installation/support/upgrades IBM 4810.33H Cash POS(300 Series)• Perform desk side support services installing and troubleshooting of hardware related issues • Provide 1 st level Help Desk support • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements• On Site Desktop support. Included all the printers,Hp,Ibm,Lexmark brother, canon• Installation of Windows XP Professional, Microsoft Office Suite.• Provide Network Support for Windows XP environment to users on site.• Configuring Outlook 2000, Office 2003, Netscape and Internet Explorer.• Installing and Configuring IBM/HP and DELL Color laser printers.

System Eng

System, Computer Systems Networking And Telecommunications