Ramesh Prasad Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Processing applications within agreed turnaround times and consistent accuracy in a high-volume environmentCompleting general administrative duties as required Practising prudent risk management by identifying and responding to business risks Providing superior levels ofinternal customer service by responding to and managing stakeholder enquiries, complaints, and issues Outbound/inbound customer contact Follow up processes Record rework and work with team members/Managementto develop/design/implement process improvements to address root cause of rework issues Constantly review and update procedures/process maps with aim of simplifying processes, increasing efficiency, andminimising risk.

Sydney, New South Wales, Australia

Sydney, Australia

Sydney , Nsw, Australia

Key Accounts Coordinator at Prysmian Group October 2013 - Present Duties:. First point of contact for all customers · Project management of major Utilities accounts· Prepare quotes, tenders, and contracts· Processing of sales and purchase orders· Liaising with clients, sales representatives, business development managers and overseas affiliates and suppliers· Updating quarterly contract pricing files· Negotiate pricing with clients, affiliates and suppliers· Monitor stock availability, planning and forecasting· Liaise with manufacturing/logistics regarding planning and stock availability· Update customers with backorder reports and product availabilities •· Make sure customer expectations are met· Prioritizing a highly varied workload· Meeting with clients to review service satisfactory level· Raising customer complaints, follow up with investigations and help quality department with customer requirement

Sydney, Nsw, Australia

Duties:• Organizing tender and contract review meetings• Preparing and submitting major quotes and tenders• Collating information and documentations • Liaise with overseas affiliates and suppliers• Negotiate pricing and Lead time• Liaise with clients and Business Developments Managers • Negotiate terms and conditions for contracts and tenders

Sydney , Nsw, Australia

ExperienceKey Accounts Coordinator at Prysmian Group October 2013 - Present Duties: Project management of multi-million dollar utilities accounts· Prepare quotes, tenders, and contracts· Processing of sales and purchase orders· Liaising with clients, sales representatives, business development managers and overseas affiliates· Updating quarterly contract pricing files· Negotiate pricing with clients, affiliates and suppliers· Monitor stock availability, planning and forecasting· Liaise with manufacturing/logistics relating planning and stock availability· Update customers with backorder reports and product availabilities •· Make sure customer expectations are met· Prioritizing a highly varied workload· Meeting with clients to review service satisfactory level· Analysis reports to improve on serviceMajor Opportunity Administrator at PrysmiangroupOctober 2011 - September 2013 (2 years)Duties:· Organizing tender and contract review meetingsPage1 · Preparing and submitting major quotes and tenders· Collating information and documentations· Liaise with overseas affiliates and suppliers· Negotiate pricing and Lead time· Liaise with clients and Business Developments Managers· Negotiate terms and conditions for contracts and tendersKey Account Coordinator at Prysmian Cables & SystemsApril 2007 - October 2011 (4 years 7 months)Responsible for representing the company's brand and maintaining long term relationshipswith exciting accounts in a competitive market place.Duties:· Gaining long term service commitments from assigned accounts.· Achieving business plan targets whilst maximizing profits at the desired margin.· Protecting clients and the company from a wide range of internal and external threats.· Developing client relationships at a senior and technical level.· Prioritizing a highly varied workload.· Planning and developing tailored sales strategies.·

Liverpool , Sydney , Nsw

Responsible for representing the company's brand and maintaining long term relationshipswith exciting accounts in a competitive market place.Duties:• Gaining long term service commitments from assigned accounts.• Achieving business plan targets whilst maximizing profits at the desired margin.• Protecting clients and the company from a wide range of internal and external threats.• Developing client relationships at a senior and technical level.• Prioritizing a highly varied workload.• Planning and developing tailored sales strategies.• Acting as the link between the customer and the company.• Communicating business relevant information and providing structured feedback to senior management.• Utilizing marketing resources to drive account retention and growth.• Accurately processing customer orders • Responding to all inquiries and requests from your portfolio of key accounts • Coordinating with internal departments and overseas affiliates and • Forecasting inventory levels • Identifying and rectifying crucial discrepancies with orders and invoices• Continually seeking to build on existing platforms by suggesting areas of improvement

Sydney , Nsw , Australia

• Buying and selling foreign currency • Customer Service • Handling cash and balancing• Helping customers with queries and resolving issues• Selling Cash passport • Selling Insurance

Suva , Fiji

• Travelling overseas to meet and liaise with Hotel and Retail Management regarding business opportunities• Dealing with Government Authorities in regards to permits and Import/Export Requirements• Liaising with suppliers from India, China, Vietnam, Israel, New Zealand, Fiji, Australia, Singapore, Malaysia and Thailand• Negotiating prices and trading terms, comparing prices and corresponding via email, fax and telephone

Sydney , Cbd

• Investigating and responding to clients and banks regarding their request for cancellation, amendments, enquiries and compensation on local and international money transfer. • Dealing with all areas of the bank, such as relationship managers, helpdesk and other departments in regards to products, accounts and transactions. • Providing assistance to clients in regards to CBA's electronic products. Investigating transactions on clients and banks accounts, which are not reconciled. Arranging payment method to settlement disputed transactions. • Dealing with international and local banks. • Reconciling Accounts• Helping clients and other banks with all enquires relating to funds transfer and transactions• Tracing destination of payments in response to clients and other banks request• Investigating and processing undue enrichment claims and other compensation claims• Conducting investigations into claimed deficiencies in payment processing• Investigating complaints• Investigate funds returned (unapplied) by other Banks or parties• Management reporting including internal communication to other Work Capital Services areas

Sydney, Cbd

• Processing and verifying of international and local money transfers via a CBA desktop payments product known as Diamond Services and E-comm• Liaise with Corporate and Business Banking clients and with other departments• Reconciling general ledger and investigate any discrepancies.

Sydney Cbd

• Processing of international and local transfers for corporate client (Foreign Exchange Contracts, Foreign Currency A/C)• Providing client support by attending to their inquiries regarding money transfers both international and local• Prove Authenticating check signals received from branches or customers by use of StelexMaintaining and setting-up of client's database in the systems

Sydney , Cbd

• Liaison with clients via the telephone to capture payment instructions• Ensuring information is processed with absolute accuracy and those messages from electronic sources are repaired appropriately to enable further processing• Providing expert assistance, particularly in routing international payments when straight through processing cannot be achieved.• Working on Real Time Gross Payment project• Training and Other skills

Advance Diploma, Accounting

Higher School Certificatediploma; Advance Diploma, Business Studies; Accounting

Hsc, Accounting And Business/Management

High School Certificate