Ramesh Raghavan Email & Phone Number

PROFESSIONAL SYNOPSIS Well versed in understanding client’s requirement and skilled in conducting system study, deciding milestones.  Acting as an escalation gate to resolve critical issues of all the team members.  Skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. Proven abilities in researching, adopting and introducing new training techniques to keep abreast with global standards. Exceptional skills in communication, presentation & mentoring. Possess interpersonal, communication and organizational skills with demonstrated abilities in team management and customer relationship management. Responsible for Staffing, Manpower Scheduling, Leave approvals and Attrition control Manage relationships with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverable An active team player - organized team outings, team dinner and many team building activities to strengthen the team  Accomplishing targets and goals for the process – adherence to user procedural documents of the process Was part of the transition team and have successfully transitioned two projects. Responsible for training the associates and new recruits on process and soft skills like Business Communication, Change Management, Crises management, Assertive skills, Process updates etc  Act as bridge between our UK counter parts and the Indian team-this involves wide spread communication, organizing meetings and conference calls to learn and cascade the complex credited service calculation process  Authorized to test the process; consolidate production reports; Document the process

Listed skills include Organizing Meetings, Gsd, Team Building, Productivity Tools, and 113 others.

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  University Of Calicut

  Ba