Ramesh Ramakrishnan Email and Phone Number
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• A key member of the Leadership Team (Global/Regional); plays a key role in developing and implementing the GCC Strategy to drive value and service quality for our business customers • Establish, develop, and lead an effective and capable Operations team to oversee, manage and maximize all captive and outsourced operations on behalf of GCC. Embed a culture of continuous improvement into operations across GCC (globally).• Develop and manage annual budgets and monitor the on-going focus on cost savings and business case benefits associated with the migration of activities. Consistently reviewing opportunities to reduce cost and increase efficiency to deliver value for stakeholders and customers (Accountable for - Cost Optimization, Efficiency & Effectiveness Programs).• Own and develop global relationships with senior stakeholders to promote and support GCC service activities delivered in GCC centre. Undertake regular business reviews with customers and stakeholders to monitor and drive service quality, performance and efficiency. Provide relevant data and insights to assist the businesses in their decision making.• Provide GCC/Operations best practices by utilizing external networking to ensure we are keeping its operational services ‘best in class’ and competitive.• Own and lead vendor management on behalf of GCC, ensuring the achievement of performance targets, cost reductions and productivity improvements as laid out in OSP (Operational Sourcing Plans) contracts. • Own and develop the strategy to maximize the activities of the OSP’s and ensure the right balance of activities between the Captive Centres and the OSP.• Support identifying opportunities to migrate low complexity, transactional activities to GCC from across the enterprise and then to captive or outsource centre.• Develop essential infrastructure in the off-shore center to support the development and growth of services, including accommodation, IT services and facilities.• Own Business Continuity Planning capability, risk management and in-country compliance for the India activities, ensuring routine testing and on-going focus on mitigation plans.
Konecranes
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Director & Center Head - Procurement Service CenterKonecranes Dec 2022 - PresentHyvinkaa, FiResponsible in managing the global procurement service center in India and shaping the future of the unit, as it grows into a fully scaled operation comprising best practice sharing and standardization of end to end to processes of procurement in the coming years.Responsible for working cross-functionally with the business leaders across Konecranes’ value chain to understand both opportunities and strategic imperatives. Leveraging the procurement center to create and implement solutions keeping the processes efficient and effective and making procurement digitalization to come alive. Responsible to build, evolve and transform the service center to a “future ready” & “future fit” capability center – convergence of people capabilities, process intelligence & digitization.
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Head - Bpaas Business Unit & OperationsDyooti Sep 2021 - Nov 2022Oakville, Ontario, CaTo engage, improve & sustain client’s business processes performance by providing best in class services – Deliverability, Predictability and Scalability.To strategize and drive excellence thru process excellence & platform approach towards achieving Experience, Insights & Speed in Business Process-as-a-Service (BPaaS) Delivery Model.i. Improve Business Process Visibility (e2e) thru Process Governance, System Integration between upstream and downstream processes, Common measures and Goals between process and outcome. ii. Optimize service delivery towards enhanced User Experience, Business Insights and Speed of Execution. iii. Boost productivity with automation workflows thru process excellence and platform approach. -
Vp Shared Services Bpo Operations | Global ProcurementHsbc Sep 2019 - Aug 2021London, GbResponsible for managing multiple teams and operations (through a matrix organizational structure) which provides services to internal customers; this role does have external customer facing responsibilities and serves internal stakeholders. The remit area is entire Global Business (Procurement), operating in 40+ countries within HSBC.Work as part of a Procurement global team to ensure all BPO Service Provider contracts are effectively managed and governed in line with HSBC’s Procurement and Group Compliance Policy.Work with the Head of Operations to provide direction, engagement, governance and oversight of all BPO Service Providers ensuring alignment with Global Procurement strategy.Support in the management of the HSBC Procurement contractual obligations and of the BPO service provider’s contractual obligations and Interface to Supplier Mgmt Office (SMO) for Senior Leadership Office.To maintain the operational and cost control of Procurement’s BPO Service Providers governing the relationship in line with HSBC’s supplier management policies. A key component of the job is to effectively negotiate. -
Director Global Shared Services & Centre HeadFuture Pipe Industries Sep 2015 - Aug 2019Dubai, AeLead the establishment, development and management of the captive centre in Chennai/India. The focus was to set up and grow the India captive centre and identify opportunities to migrate activities from other countries or from activities that may currently reside within the wider enterprise. As leader for the Operations teams ensures employees are appropriately engaged, developed and retained through their management teams.Responsible to set-up, integrate and execute the seamless delivery across the regions and the businesses of FPI services within Procure to Pay, Order to Cash, Hire to Retire, Record to Report, Business Systems, IT Service Desk & Networking, Bids, Proposal & Costings, Order Management, Project Management, Value Engineering & Technical Management through the offshore captive centre at Chennai.As a head of the GBS unit play a key role in developing and implementing the GBS Strategy to drive value and service quality for our business customers.Establish, develop and lead an effective and capable Operations team to oversee, manage and maximize all captive operations on behalf of GBS. Embed a culture of continuous improvement into operations across the centre.Develop and manage annual budgets and monitor the on-going focus on cost savings and business case benefits associated with the migration of activities. Consistently reviewing opportunities to reduce cost and increase efficiency to deliver value for stakeholders and customers.Own and develop global relationships with senior stakeholders to promote and support GBS service activities delivered in the GBS centre. Develop essential infrastructure in the India centre to support the development and growth of services, including accommodation, IT services and facilities.Own Business Continuity Planning capability, risk management and in-country compliance for the migrated activities, ensuring routine testing and on-going focus on mitigation plans. -
Manager Purchasing - Nokia & Microsoft (Part Of Nokia Devices And Service Integration), ChennaiNokia Jun 2010 - Aug 2015Espoo, Southern Finland, FiResponsible to manage a team of Buyers (PO Management, Sourcing), Integrating Specialists, CI team across multiple sub-units within the Indirect Procurement Operations.End-to-End ownership and management of operations and performance improvement across People, Process & Metrics & Stakeholder relationship, ensure effective resource utilization.Ensure smooth functioning of the process and compliance to procedures and policy guidelines; lead the team into operational growth.Responsible to co-formulate and execute shared service (indirect procurement) strategies including Co-location, Operational Excellence and Transformations. -
Asst.Manager:- Purchase (Philips Operations)Infosys Bpo Apr 2007 - Jun 2010Bengaluru, Karnataka, InDefined the systems & procedures to implement purchasing, scheduling, & inventory control to ensure availability of Philips General Purchasing systems across India SSC for IMEA, Europe and North America, in accordance with Just-in-Time delivery schedules.Prepared purchasing procedures of Philips In-Direct Procurement Categories as per defined corporate and division policies & procedures, and established seamless support to all locations in IMEA, Europe and North America.Streamlined supply chain processes with the application of Value Engineering, Cost Reduction and Productivity Improvements throughout the value stream. Formulated High Class Process Quality Strategy in close coordination with Category / Quality Teams globally to meet the company’s business growth Steered various Six Sigma Projects & process improvement methodologies to establish World Class Shared Service Performance. Developed Key Performance Indices (KPIs) to evaluate, monitor and report supplier scorecard performance, thus improving performance. -
Sr.Executive:- Air ExportExpeditors Nov 2004 - Apr 2007Bellevue, Washington, UsSteered operations across various modes of transportation such as Air Sea/Air & Air/Sea as per the Expeditor’s Standard Operating Procedures and Customers Expectations. Coordinated with Custom Handling Agents (CHA) & Forwarders for rate negotiation, compared the same with other Custom Handling Agents (CHA) & Forwarders and decided on the best deal. Appreciated by clients for accomplishing the fixed targets with minimal service issues & zero complaints, during the peak seasons of the year 2005 & 2006Delivered consistent performance to provide top class services to major clients such as Hyundai, Mobis & Belgium
Ramesh Ramakrishnan Skills
Ramesh Ramakrishnan Education Details
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Tkm Institute Of ManagementMarketing & Hrm -
Certificate In General Management Iim (L)General
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International Certification On Sourcing And ProcurementSourcing And Procurement
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Indian Institute Of Materials ManagementAnd Supply Chain Management
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St.Aloysius CollegeMarketing & Finance
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Holy Innocent High School, Coonoor
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St. Joseph Boys Higher Secondary School, Coonoor, NilgirisGeneral
Frequently Asked Questions about Ramesh Ramakrishnan
What company does Ramesh Ramakrishnan work for?
Ramesh Ramakrishnan works for Konecranes
What is Ramesh Ramakrishnan's role at the current company?
Ramesh Ramakrishnan's current role is Director & Center Head - Procurement Service Center @ KonecranesGlobal Capability Center (GCC) Professional Expert - Scale, Innovation, Delivery Excellence and Leadership.
What is Ramesh Ramakrishnan's email address?
Ramesh Ramakrishnan's email address is ra****@****oud.com
What schools did Ramesh Ramakrishnan attend?
Ramesh Ramakrishnan attended Tkm Institute Of Management, Certificate In General Management Iim (L), International Certification On Sourcing And Procurement, Indian Institute Of Materials Management, St.aloysius College, Holy Innocent High School, Coonoor, St. Joseph Boys Higher Secondary School, Coonoor, Nilgiris.
What skills is Ramesh Ramakrishnan known for?
Ramesh Ramakrishnan has skills like Driving Operational Excellence, Transformational Projects, Transition Management, Indirect Purchasing, Operational Excellence, Source To Pay, Procurement, Project Management, Process Improvement, Strategy, Vendor Management, Operations Management.
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