National Account Manager
CurrentDuring this tenure, I am able to manage domestic accounts while executing strategies.Major Responsibilities;Account Management; Managing key domestic accounts to boost account potential and generate project leads. Oversee accuracy and follow-up of orders for three sales representatives throughout the states. Sales Management; Driving sales of company products / services by meeting with customers. Execute operational facilities to formulate customer service protocols and standards. Editor for publications; Complete pre-book orders, enter new accounts / immediate orders, issue RA's / credit memos, receive RA's, reach out for credit card declines, enter preseason orders, reconcile invoice discrepancies, update customer accounts, submit orders, and review chargeback with A/R.Strategy & Execution; Serve as the main liaison between the sales and marketing, warehouse, logistics, and accounting manager; Enforce MAP (Minimum Advertised Pricing); implement MAP policies, ensure credentials for outdoor industry discounts, and analyze new dealer applications, collaborating with warranty, retail, and warehouse departments. Organize shipments with transportation suppliers and direct pickup of customer orders. Key Deliverables;• Evaluated data and recognized new opportunities for product placement and to achieve sales growth.• Improved overall revenue by cultivating new accounts and delivering value-added services to existing clients.• Created and prepared sales documents, finalized deals, and filed records.• Identified key decision-makers and recommended solutions to address business challenges.• Extended customer base by identifying needs for relevant product solutions to fit client budgets and schedules.• Maintained records of customer transactions, recordings, details of inquiries, and complaints and comments.
