Accomplishment driven Service Delivery Leader with 20 years solid experience and expertise in managing both on-shore and off-shore operations with both in-house and remote teams. Proven track record in turning critical red accounts into green by • By successfully reorganizing, streamlining and strengthening existing operations. • Identifying inefficient processes and implementing reliable and cost-effective solutions to improve SERVICE quality • Use of tools and methodologies to identify gaps in operations and trigger service improvements plans.