SLK GLOBAL INDIA PVT LTD (Dec 2009 – May 2019)Verticals Managed: • U.S. Residential Mortgage Operations (Originations, Underwriting and Closing End To End)• U.S Consumer Lending Operations(Credit Card and Auto Underwriting)• U.S Commercial Lending(Loan closing specialist and Doc Prep)• U.S Credit Card Payment Services(Merchant Disputes)Role: Liaison with external clients and onshore business unit, Managing a team 90 team members consisting of Operations Leader , Six Team Lead, Trainer, Subject Matter Experts, and Associates to meet the business objectives that help SLK to provide World Class Service to its clients.• Process transitions – Travelled to the on shore location in Cincinnati (US) during year 2011,2012 and 2014 successfully transitioned three processes in residential Mortgage, Payment services and Commercial Lending•Liaison with external clients and onshore business units – Conduct regular meetings / presentations with the clients to review the overall business – Majorly involves aspects like Capacity Planning, Process redesigning, team performance etc.•Process management – Work closely with the Trainers and Subject Matter Experts and ensure the process documents are in place and they are updated, Process productivity and quality targets are set, Drive Process Improvements•Operational efficiency – Monitor the overall workflow, Daily and monthly Capacity / Leave planning to ensure the SLAs are met, Generate Management reports (Dashboards) for Clients and India Senior management, Work in sync with the Onshore team and manage the daily workload, Drive a culture of innovation in the team, Get involved in to BCP as and when required

Sutherland India Pvt Formerly Known As Adventity India Pvt Ltd (July 2006 - Dec 2008) Designation: Assistant Manager (Operations) Process: US Residential Mortgage – Originations and Underwriting• Worked with Adventity Mortgage process as an Assistant Manager/Senior Mortgage Consultant handling a team of 15 advisors (Sales and Processing -Voice process).• Manage the daily operations associated with underwriting and processing of residential mortgage loans• Create, monitor and deliver on operational metrics as specified by SLA guidelines set forth by Client and the Management• First time in India processing end to end US mortgage process (origination,processing,underwriting ,closing, funding )• This process helped to develop the sales and negotiation skills with customer and to work under pressure. • Coordinating with different departments to ensure borrower goes through smooth funding• Researching on US mortgage market and planning sales. • Maintaining monthly target and revenue for the team. • Achievement of regularly obtaining monthly target of $10000 for the company. • Awarded with 100% appraisal for earning maximum referral business.

R-Tec Systems Ltd: (Dec 2003-May 2006)• Worked with R-Tec systems as a Team leader handling a team of 25 executives (sales – voice process). • Lead generation for US mortgage • Responsible for coaching and sharing feedback with team to improve performance• Meeting day to day sales target• Awarded as top performer