Supporting and Driving Transformation and Automation as theme to HR Shared ServicesDeveloping and Publishing multiple Dashboards periodically like HR People report, Budgeting (Forecast vs actuals), Revenue Report etc. to Management LeadersResponsible for Benefits Tracker & Escalations report across HR Shared servicesExpertise in developing VBA automation and Advance ExcelDeveloping E2E PowerBI dashboards with all possible slices with easy comparison of dataIdentifying scope of Transformation/Automation projects by assessing the process flow and closing worked with Technology team on the feasible RPA solutionAnalyze and highlighting risks in the projects by assessing Account Risk Register & FMEA as when requiredConducting periodic ISO standard audits to HR shared services processDriving quality methodologies and identifying the Lean/Continues Improvement /Six Sigma project opportunities for further refinement in the processSetting up strong Project governance to ensure projects are not dropped in any stageBuild credibility, establish rapport and maintaining regular interactions with Stakeholders at multiple levels

Review SOW/MSA /Contracts/ SLAs- Rewards-Penalties and ensuring seamless process delivery Driving quality methodologies and identifying the Lean/Continues Improvement /Six Sigma project opportunities for further refinement in the process Setting up strong Project governance to ensure projects are not dropped in any stage Assessing new process/product changes to convert BVM projects Identifying scope of Transformation/Automation projects by assessing the process flow and closing worked with Technology team on the feasible solution Expertise in developing VBA automation and advance excel Developing E2E PowerBI dashboards with all possible slices with easy comparison of data Analyze and highlighting risks in the projects by assessing Account Risk Register as when required Conducting CMS audits to other accounts as per Wipro standards and ensured accountsare equipped to participate for ISO certification Build credibility, establish rapport and marinating regular interactions with Stakeholders at multiple levels Preparing and presenting periodic dashboards and reports on the current projects with future opportunities and Client issues with Stakeholders and Wipro top management Effectively involved in contract renewals by working on RFP’s and RFQ’s for work order signoff with Onsite Delivery Manager Hosting regular brainstorming and constructive feedback sessions with Team members to analyze the gaps and scale-up team member’s skill-set in line with Project objectivesApplause  Client appreciation for developing Quality Check Macros to improve Delivery Timeline and QualityLearning’s  Completed Six Sigma Black Belt training program from Wipro and Pursing through ISEL Global institute Completed 2 Leans, 5 Continuous Improvement projects and 2 Six Sigma projects are in progress on Productivity & CSAT improvement

 Performed duties a Personal Assistant and prepared weekly Dashboards for all 7 work streams headed by AVP Generating weekly presentations and reports for both sites (Chennai & Trivandrum) to Top management and Onshore Clients, based on volumes and performance of the team in all aspects Handled team size of 20 and taken care of Appraisal’s as well Actively participated and designed VSM(Value Stream Mapping) project to streamline the process flow and established improved benefits to the process and showcased positive impact in dollars Preparing weekly operations schedules based on forecasted volumes Projecting required Headcount based on volumes to client and top management Automated reports and Dashboards through VBA and also developed Productivity and Quality trackers in Google SpreadsheetApplause  Recognized as Best Team Manager and couple of times GEM award Awarded Best VBA Project Design in overall Wings batch for the year 2016Learning’s  Certificated VBA script writer through RR Donnelley Wings Program in 2016

Responsibilities as Data Analyst in RBSGenerating Standard MIS Reports by country wise based in spend amount.Normalization of suppliers and identifying them by assigning criticality codes.

Generating Standard MIS Reports by country wise.Hands on PeopleSoft Software tool.Generating Payroll, Bonus, Leave Reports and Preparing Dashboards by country & Business wise.

Responsibilities as a WFM ExecutiveForecasting the monthly call volume for all processes.Advising the Centre Head on the monthly staffing requirement based on the forecast calls and the shrinkage history.Scheduling the workforce (1200 CROs aprrox) to meet the SLAs.Monitoring the Intra-day performance and modifying the intra-day scheduling to meet the SLAs for the day.Daily / weekly analysis on the call flow trend, analysis on the SL performance of individual skill-sets, advising the Program Managers on the individual skill-set requirements and Multi-skill combinations.Responsibilities as an MIS ExecutiveGenerating MIS Reports (Internally) preparing reports for Operations, Quality,Training and Support.Generating queries for all the reports using Macros in MS-Excel to reduce time and manual work and increase accuracy.Monitor Real-time adherence of schedules and schedule changes, etc.,

As a Team leader I was handling 20 members team in Airtel inbound voice process.Keeping track on SLA and monitoring the team regularly about their performances.

As a Quality Analyst will be monitoring the calls and giving feedback on the same to CRO.Will be conducting training session about Airtel process and performances of CRO.Publishing the Quality weekly Dashboards to management.

Job Profile Customer service and support.Solving Customer Disputes.Handling Customer Calls.Troubleshooting Technical Issues.Assisting Team Leaders