• Responsible for the digital transformation and improving the overall business performance while enhancing the consumer and client experience globally• Responsible for managing $18M+ portfolio spanning across multiple geographies and niche technologies/platforms like Apigee, Adobe Experience Manager, SharePoint, PPM, Apptio etc.• Implemented and executed a strategy for the separation of customer’s organization leading to TSA getting expedited by 3-4 months• Implemented a lean model for IT operations increasing the value of delivery resulting in savings of $4M Y-o-Y • Established and governed managed services delivery meeting 100% KPI/CPI metrics• Responsible for managing customer relationship, business planning, sales strategy, Governance and execution

• Managed $10M+ portfolio comprising of multiple transformation projects in underwriting and enterprise corporate portfolio• Streamlined production support by implementing process improvements & automations leading to $1M+ savings• Automated Application monitoring & health checks resulting in 99.9999% of applications availability • Responsible for program governance, contract management, customer relationship, business growth and team building• Demonstrated strong understanding of customer business/priorities and provided solutions addressing needs via custom and COTS solutions and improved customer satisfaction significantly

• Program Manager for multiple projects comprising of regulatory reporting, technology modernization, server upgrades and business improvements• Modernized existing Workers’ Compensation application implementing automated business rules and workflows reducing underwriter’s effort by 30%

• Led a team of 30+ resources delivering multiple projects in casualty business comprising of application development, quality assurance, application support and maintenance services• Performed software quality audit for more than 50+ projects and won best auditor award• Chaired Steering committee meetings with the customer Senior management, engaged with the business leadership at VP levels to ensure Program met the vision and mission laid out by the sponsors• Responsible for bringing business critical projects that were over budget and time back on track - Brought the $3+ Million Aggregate spend Pega BPM program back on track and delivered successfully

• Led a team of 15 members and Zero-Defect delivery on continuous 4 quarterly release and received Star Team Award • Involved in all phases of SDLC including analysis, design, reverse engineering, development and testing