Ramesh Badrinath L Email & Phone Number

Canada

Chennai, Tamil Nadu, India

Halifax, Nova Scotia, Canada

• Spearheading multi-year programs (Fixed price, T&M), generating annual revenue of $6M+ / • for 3 years with 150+ talents across various technology stack like Java, Angular, Machine learning and Artificial Intelligence. • Partnering with senior stakeholders, business Leaders to define the feature roadmaps that supported strategic direction, contract negotiation, prepare initial business case and build project charters for the short – Long term goals. • Developing strong relationships with customers, key business executives and stakeholders to identify new business opportunities among existing customers(“EN”). Up-selling, Cross- selling, liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. • Hands on with the End-to-End SDLC, processes definition, building standards, bringing delivery hygiene factors, budgeting, resourcing and incorporating best practices to increase the delivery effectiveness and efficiency. • Responsible to provide insight on the overall performance of the service delivered and defining & manage service levels targets periodically. • Accountable for service quality standards and IT compliance for the ongoing development projects & maintenance activities. • Responsible to manage dependencies and expectations from multiple suppliers and integrating to provide a single business-facing IT service. • Administering change control procedure and processes. This includes the management of the change control board and oversight of the approved change requests delivering overall roll- out schedule of new services (release management). • Responsible for managing, developing, appraising the project team, ensuring teams are highly motivated & focused on delivery through collaboration and communication) while balancing colleagues’ career & learning aspirations.

Chennai Area, India

• Execute overall management responsibility around client implementations. • Develop & manage relations with business lines at multiple levels in internal & client organization. • Responsible for initial solution requirements through discovery sessions with clients and come up with the blueprint, cost & effort estimates through interviews & workshops. • Accountable for delivery team of 125 + FTE’s by defining processes, standards, hygiene factors and incorporating best practices to increase the effectiveness and efficiency. • Drove internal and third-party service review meetings all senior management level covering performance, service improvements, quality, and processes. • Managed commercial elements of the business operations, (internal costs, external suppliers) working with; Sales, Bid and Technical teams to identify and drive the best commercial delivery. • Evaluated, prioritized requirements based on business need and prepare budget for both IT CAPEX & OPEX expenditure and manage the IT requirements within the cost.

Chennai, Inida

• Strategic Planning: Developed and executed a comprehensive PMO roadmap aligned with organizational objectives, resulting in improved project delivery efficiency.• Governance: Established and enforced project management policies and procedures, ensuring compliance with industry standards and regulations.• Portfolio Management: Effectively managed a diverse project portfolio, prioritizing initiatives based on strategic alignment and resource availability.• Resource Management: Optimized resource allocation, resulting in improved productivity and reduced project delivery timelines.• Performance Monitoring and Reporting: Implemented robust KPIs and reporting mechanisms, providing stakeholders with real-time visibility into project status and risks.• Risk Management: Developed and implemented proactive risk management strategies, reducing the impact of potential issues on project outcomes.• Stakeholder Management: Built strong relationships with key stakeholders, fostering a collaborative and transparent communication environment.

London, United Kingdom

* 8 + years of Global Program Management experience across multidisciplinary geographies* Delivering projects worth of $ 6+ Million / annum for one of the UK based customer* Handled a large account base of 75+ professionals* Contributed $ 2 Million worth of Business & Operational values through Value Creation* Improved project margin by 3 % through resource optimisation, Automation & Code quality standardisation* Experienced in knowledge retainment through cross skilling, maintain documentation to facilitate movement of resources laterally across accounts with no impact on client* Contributed in Agile, DevOps implementation & Test CoE setup through facilitating workshop, sharing lessons learned and best practices* Achieved consistent delivery of yearly productivity improvement of 5 % in backlog ticket reduction and 2 % of cost thus benefit customer

Chennai Area, India

The Hague Area, Netherlands

- Track the projects against the plans across all streams – requirement specifications, Design/Architecture, Build, Testing, deployment (Business change, IT migration & change, Social change where applicable, communication, support transition) - Accountable for the appropriate level of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements.- Accountable for periodical SoW’s, Time sheet, Invoice submission and revenue realisation.- Effectively engage all stakeholders through periodical status reports/meetings transparent regarding project issues, risks & mitigation, handing over to service team (Run the business) on a multi-vendor environment.- Developing new programs by closely working with Business change manager/equivalent to support the strategic direction of the customer organization.- Developing an evaluation method to assess program strengths and identify areas for improvement.- Writing program funding proposals to guarantee uninterrupted delivery of services.- Managing a team with a diverse array of talents and provide leadership and coach to deliver the projects in the agreed perimeter- Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.- Responsible for the overall integrity and coherence of the Programme to enable Programme environment to support each individual project within it.- Organizing project / program reviews and audits and tracking actions.

Osaka, Japan

- Maintained high performing service support functions including and IT Service Desk, Desktop Support and VIP Support across EMEA.- Accountable for the Incident raised, Request, Change and Escalation processes, ensuring high levels of performance in these processes in align with the Service Level Agreement (SLA), accurate reporting and establishing service improvement activities when required.- Owning major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review.- Monitor, control, support service delivery; ensuring systems, methodologies and procedures are in place.- Champion Service and Support in projects and developing a strong understanding of projects impacting the service area and ensuring service impact is minimised and agreed.- Accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.- Drive internal and third-party service review meetings covering performance, service improvements, quality and processes.- Make recommendations for Service Improvement Plans and ensure actions are followed till completion.- Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment.- Acted as an ambassador for IT, working across the (business, 3rd party) units to provide effective communication on IT matters and build relationships to ensure effective communication.

Dublin,Ireland

- Ensuring that the project is completed on time by effectively overseeing all issues around risks, schedules and communications- Determine project schedules by studying project plans and specifications; calculating time requirements; sequencing project elements- Maintain project runs efficiently and on schedule by monitoring project progress; coordinating activities and resolving problems- Manage work parties on site to ensure all work is progressed efficiently and safely- Ensuring that everyone on site are working in accord with the company's Health & Safety Policy- Perform overall quality control of the work, (budget, schedule, plans, personnel’s performance) conducting base inspections as required and reporting regularly on project status- Assist in the development of existing and new processes to enhance the quality of the work- Liaise with the engineers and project management team to resolve issues and conflicts regarding work, planning and resourcing- Ensure all work is carried out to a satisfactory quality and technical standards.

Prague, Czech Republic

Chennai Area, India

Dublin,Ireland

Chennai Area, India

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