Ramesh Chahar Email & Phone Number

Gurugram, Haryana, India

Handling team and monitoring tasks, update team attendance and roster Assigning work to team members and check SLA. Oversee day-to-day operation. Provide technical support for both Linux and Windows system. Red hat, Centos Ubuntu, Win 10,11etc. Handling Prohance tool, Creating AD and managing user profile. Manage the configuration and operation of client-based computer operating systems Application support like Outlook, Avaya, Ring central, Global Protect VPN. Cisco anyconnectSharePoint, Smartsheet. Avaya IP, SCCM.Onedrive, AWS services. Upgrade systems and processes as required for enhanced functionality and security issue resolution Administrate infrastructure, including firewalls, databases, malware protection software and otherprocesses Resolve Desktop/Laptop application & OS related issue.Close of all Request Center tickets/calls with in SLA Closure time.

Gurgaon, India

• Resolve Desktop/Laptop application & OS related issue, Application support Microsoft office,smartview,Cisco movi & Communicator,IBM Hub & iAccess, Citrix and webex.• McAfee antivirus, McAfee antivirus Protection HIPS,DAT patches and updates on a regular basis. Configure/add new services as necessary• Working as a trigger for the critical incident management process by involving the technical and incident management team.• Configuration Outlook, Lotus notes and Sametime,Local profile reset.• Update,Cisco Tandberg VC room support. Apply OS patches,• Providing support on VPN token Mobile devises like BlackBerry, Samsung and supporting VIP user.• Add and remove user profile applications from AD account.Manage company’s other techincal tasks.• Fix application issue by remote control.Troubleshoot problems reported by users. • Working in a rotation shifts to provide 24/7 support of the IT infrastructure.• Close of all Request Center tickets/calls with in SLA Closure time.• Ability to work independently and in a team environment.• Ability to communicate well with internal & external contacts

New Delhi Area, India

My Role:Working as a Desktop Support Engineer, I am involved in functional & technical support, Installation of various operating systems & get the work done on time etc.Responsibilities:Provide functional and technical support, troubleshooting and diagnosing hardware and software problems including desktop, laptop, LAN, and remote systems, Printer/Fax support, Backup system support. Updating current infrastructure, deploying new equipment etc.Operating System Installation- Linux/Ubuntu 12.04/11.04, Windows XP/VISTA & Windows 7.Provide investigation, diagnosis, resolution & recovery for hardware/software problems.Support following technologies: Ubuntu, Microsoft Office, Outlook, Internet Explorer, Windows XP, desktops, laptops, printers, LAN/WAN connectivity & others as per assignment.Maintenance of Networks & Operating SystemsWell experienced in corporate desktop support environment.Skills Summary:An expert in E-Mail Client Configuration & Support (Microsoft Outlook & thunder-bird)Experience with Ubuntu 12.04/11.04 & Windows XP /Windows 7.Experience with MS Office Packaged and Mail Clients.Knowledge about Active Directory, DNS and DHCP.Maintenance, Troubleshooting of Desktop Pc’s, Laptops.Installation and configuration of network Printers.Knowledge of Hub, Switch, Router & Wifi.Proficient in corporate desktop support environment.A fast learner with the ability to work autonomously or as a pivotal part of a wider team.

Bachelor Of Computer Application, Computer And Information Sciences And Support Services, A

Engineering, Electronics & Communication Engg.