Ramesh Gopalan Email & Phone Number

Singapore

Singapore

Svaru Consulting collaborates with businesses to mitigate operational risks, enhance business excellence, and ensure impeccable data quality, fostering resilience in an ever-evolving business landscape.- Implemented comprehensive Enterprise Risk Management (ERM) for India's first SMART city with International Financial Services Centre (IFSC), enhancing risk identification, assessment, and mitigation strategies. Spearheaded efforts to address critical risks across strategic, regulatory, and… Show more Svaru Consulting collaborates with businesses to mitigate operational risks, enhance business excellence, and ensure impeccable data quality, fostering resilience in an ever-evolving business landscape.- Implemented comprehensive Enterprise Risk Management (ERM) for India's first SMART city with International Financial Services Centre (IFSC), enhancing risk identification, assessment, and mitigation strategies. Spearheaded efforts to address critical risks across strategic, regulatory, and operational domains, ensuring robust governance. Delivered innovative risk solutions to support sustainable urban infrastructure and development.- Led the design and implementation of Enterprise Risk Management (ERM) for a housing finance company, enhancing risk identification and control processes. Successfully presented the ERM framework to the Board of Directors, receiving commendation for comprehensive risk management solutions- Successfully transformed a D2C company specializing in Home Fragrances in India, which had previously incurred losses, achieving an annualized net revenue of 1.9 million USD within a span of 5 months.- Optimized processes and elevated capabilities for a Singapore-based AI & ML-driven company specializing in AgriTech Satellite Imaging. This initiative positioned the company as a market leader, in delivering timely and accurate satellite image analysis services to its clients.- Serve as a visiting faculty / mentor at SIES School of Management Studies in Mumbai, India. Show less

Singapore

• Leveraged data analytics insights to identify over 2000 former employees of the bank who possessed access to internal applications, including internet access applications. Identified root causes within the HR application (SuccessFactors) and implemented controls that successfully mitigated the number of exceptions from an average of 70 per month down to zero exceptions.• Established a TTO task force to reduce the number of applications not managed by the identity access management team… Show more • Leveraged data analytics insights to identify over 2000 former employees of the bank who possessed access to internal applications, including internet access applications. Identified root causes within the HR application (SuccessFactors) and implemented controls that successfully mitigated the number of exceptions from an average of 70 per month down to zero exceptions.• Established a TTO task force to reduce the number of applications not managed by the identity access management team. Through this initiative, the task force successfully reduced the count from 194 applications to 40 applications in 3 months.• Enhanced the accuracy and efficiency of control processes by implementing a proof of concept (POC) for automating control sample testing using generative artificial intelligence (AI) in Financial Markets and Cash Operations, resulting in swift identification of control exceptions from a lag of 45 days to near real time basis of transactions being executed.• Collaborated with the group internal audit team to develop a comprehensive risk response memo on controls automation, demonstrating our proactive approach to risk mitigation. The memo was well-received by top management, highlighting our forward-thinking mindset.• Initiated the analysis of group-wide audit themes, trends, and associated recommendations, resulting in a significant reduction of overdue elevated residual risks (ERR) by 80%. Additionally, successfully increased the rate of self-identified issues from 60% to an impressive 83%.• Ensured thorough identification of potential conflicts of interest (COI) in every business unit and implemented appropriate measures to address these risks, thereby guaranteeing adherence to the group's Conduct, Financial Crime & Compliance (CFCC) guidelines across all business units. Show less

Singapore

Responsible for proactive identification and resolution of operating risk and control issues and promote risk awareness culture across Financial Market Operations- Reduced the number of assurance assessments by 30% by collaborating with lead control managers to conduct comprehensive reviews of operational processes, encompassing event reviews, thematic analysis, and in-depth examinations of risks and controls.- Assisted lead control managers in performing detailed reviews of operations… Show more Responsible for proactive identification and resolution of operating risk and control issues and promote risk awareness culture across Financial Market Operations- Reduced the number of assurance assessments by 30% by collaborating with lead control managers to conduct comprehensive reviews of operational processes, encompassing event reviews, thematic analysis, and in-depth examinations of risks and controls.- Assisted lead control managers in performing detailed reviews of operations process and related risks and controls including event reviews, thematic analysis and ‘deep dive’ analysis.- Proactively managed risks and controls globally to improve the overall health state of the risk man-agement and operating framework.- Close liaison with Group, Regional management and Operations Risk function to achieve consistency of execution and transparency of incidents. Show less

Singapore

Responsible for Implementing Operational Continuity in Resolution (OCIR) across Transaction Banking business- Assisted in preparing the "Living Will" document of Transaction Banking (TB) business by liaising with senior stakeholders of Transaction Banking. Recovery and Resolution planning document was approved by the Prudential Regulatory Authorities.- Conceptualized the framework for Critical Economic Functions (CEF) for TB. Basis the data collation on various metrics like "assets"… Show more Responsible for Implementing Operational Continuity in Resolution (OCIR) across Transaction Banking business- Assisted in preparing the "Living Will" document of Transaction Banking (TB) business by liaising with senior stakeholders of Transaction Banking. Recovery and Resolution planning document was approved by the Prudential Regulatory Authorities.- Conceptualized the framework for Critical Economic Functions (CEF) for TB. Basis the data collation on various metrics like "assets", "liabilities", "number of customer accounts", "alternative service providers", "market share"; came up with objective method to identify CEF's at a product level in a country.- Successfully completed service catalogue (mapping) of dependencies like "Teams", "Systems", "Vendors", "Financial Market Infrastructure", "Internal Group Services"; by liaising with 400 country process owners across 42 countries. Show less

Singapore

Responsible for Operational Risk Framework deployment across 42 countries in CASH businessKey Contributions:-- Established Operational Risk Framework as a key risk driver for Target Operating Model by working closely with Group COO of CASH business.- Deployed Operational Risk Framework 2 months ahead of target schedule for 9 crisis management group countries (CMG).- First in the business to come up with Residual Risk Guidelines for the bank. This guideline helps the bank to… Show more Responsible for Operational Risk Framework deployment across 42 countries in CASH businessKey Contributions:-- Established Operational Risk Framework as a key risk driver for Target Operating Model by working closely with Group COO of CASH business.- Deployed Operational Risk Framework 2 months ahead of target schedule for 9 crisis management group countries (CMG).- First in the business to come up with Residual Risk Guidelines for the bank. This guideline helps the bank to evaluate the residual risk in an objective way.- Identified areas of improvement opportunities and linking it back to the operational risk element. Show less

Singapore

Responsible for APAC Lean Sigma deployment programme across 10 countries in Markets and International banking operationsKey Contributions:-- Delivered successfully in reducing the end to end turn around time for Client On-boarding project. Presented this show case project to Board members of RBS.- Established Lean as a key driver for Target Operating Model by working closely with Managing Director of International Banking APAC Branch Ops.- Delivered Full Time Employment (FTE)… Show more Responsible for APAC Lean Sigma deployment programme across 10 countries in Markets and International banking operationsKey Contributions:-- Delivered successfully in reducing the end to end turn around time for Client On-boarding project. Presented this show case project to Board members of RBS.- Established Lean as a key driver for Target Operating Model by working closely with Managing Director of International Banking APAC Branch Ops.- Delivered Full Time Employment (FTE) efficiency gains of 22% across APAC branch operations within a year of joining the Bank.- Created Lean Sigma management buy-in by using “seeing is believing” approach; coached successfully 3 improvement front to back projects with huge benefits directly contributing to ROE.- Drove the right shoring agenda to enable the bundling of certain operations services for different countries and operate to deliver comparable services at reduced costs along with the alignment to corporate standards. - Only employee to be selected in APAC region out of 2200 nominees worldwide for RBS global Continuous Improvement & Innovation awards. - Programme director of APAC for global improvement initiative called as “Wildfire". Show less

Chennai Area, India

Responsible for Six Sigma deployment programme across 3 countries in finance operations dataKey Contributions:-- Virtually coached 37 green belt Six Sigma improvement projects across the globe with signed off cost savings of USD 1 million within the first year of being in Shell. - Aligned Six Sigma with operational targets and tracked relevant KPIs, monitor performance and improve standards, systems and procedures to ensure continuous improvement in the processes.- Supported… Show more Responsible for Six Sigma deployment programme across 3 countries in finance operations dataKey Contributions:-- Virtually coached 37 green belt Six Sigma improvement projects across the globe with signed off cost savings of USD 1 million within the first year of being in Shell. - Aligned Six Sigma with operational targets and tracked relevant KPIs, monitor performance and improve standards, systems and procedures to ensure continuous improvement in the processes.- Supported management in all strategic issues concerning system and process optimisation. Show less

United Arab Emirates

Responsible for Six Sigma deployment programme for Retail and Commercial banking in UAEKey Contributions:-- Awarded the best coach for credit cards cycle time reduction improvement project. Reduced cycle time of processing a Credit Card from average 16 to 10 calendar days in duration of 5 months. USD 508K incremental and interest income with 15% productivity increase.- Promoted a culture of continuous improvement in the organization and leveraged best practices across the group… Show more Responsible for Six Sigma deployment programme for Retail and Commercial banking in UAEKey Contributions:-- Awarded the best coach for credit cards cycle time reduction improvement project. Reduced cycle time of processing a Credit Card from average 16 to 10 calendar days in duration of 5 months. USD 508K incremental and interest income with 15% productivity increase.- Promoted a culture of continuous improvement in the organization and leveraged best practices across the group along with driving key initiatives like Mystery Shopping, Idea Generation, Business Cockpit. Show less

Mumbai Area, India

Responsible for Six Sigma deployment programme for investment banking divisionKey Contributions:-- Institutionalized Six Sigma culture at the investment banking group through customized training and by developing metrics for functions that were previously not measured anywhere in the Bank (e.g., Equity Research).- Received Black Belt certification for implementing high risk mitigation project. Project was employee back check cycle time span reduction; At the customer for the… Show more Responsible for Six Sigma deployment programme for investment banking divisionKey Contributions:-- Institutionalized Six Sigma culture at the investment banking group through customized training and by developing metrics for functions that were previously not measured anywhere in the Bank (e.g., Equity Research).- Received Black Belt certification for implementing high risk mitigation project. Project was employee back check cycle time span reduction; At the customer for the customer (ACFC) project done for a vendor which resulted in 51% improvement in span metric and median cycle time decreased by 3 days. Show less

Mumbai Area, India

Key Contributions:-- Lead a quality team of 24 people and was responsible for providing critical operational support (Quality Assurance and Initiatives).- Received a divisional award for supporting ~1000 associates in two distinct lines of business by delivering Six Sigma training, mentoring projects, exchanging best practices & improving operational delivery.- Using Six Sigma methodology to re-engineer current process and worked with business development team to pursue targets… Show more Key Contributions:-- Lead a quality team of 24 people and was responsible for providing critical operational support (Quality Assurance and Initiatives).- Received a divisional award for supporting ~1000 associates in two distinct lines of business by delivering Six Sigma training, mentoring projects, exchanging best practices & improving operational delivery.- Using Six Sigma methodology to re-engineer current process and worked with business development team to pursue targets resulting in a pipeline of growth opportunities.- As a leader heading quality team, consistently achieved customer quality scores of above 9 points on a scale of 1-10; Benchmark for the company was 8 points.- Implemented 5 Black Belt improvement projects with combined signed off savings of USD 2.5 million. Show less

Mumbai Area, India

- Responsible for setting up, launching and marketing the brand and business through media appearances and newspaper articles in India.- Procuring new business opportunities with Indian companies across all sectors with a focus on Banking i.e. ICICI Bank & ABN AMRO Bank.- Hand-holded more than 7 companies like ICICI Bank (Credit Risk Management Division), Global CMS (GTL Call Center), Zenta Technologies (Call Center), Global Respondez Services ltd. (Call Center), ICICI InfoTech (share… Show more - Responsible for setting up, launching and marketing the brand and business through media appearances and newspaper articles in India.- Procuring new business opportunities with Indian companies across all sectors with a focus on Banking i.e. ICICI Bank & ABN AMRO Bank.- Hand-holded more than 7 companies like ICICI Bank (Credit Risk Management Division), Global CMS (GTL Call Center), Zenta Technologies (Call Center), Global Respondez Services ltd. (Call Center), ICICI InfoTech (share processing), National Peroxide Limited (Chemical manufacturing), Spanco Telesystem, Prince Multiplast (plastics manufacturing) etc, in entire ISO certification cycle.- Developed process metrics, performance standards, business plan, recruitment and training approach, against the benchmark of customer performance. Show less

Post Graduate Program In Artificial Intelligence For Leaders, Artificial Intelligence

Education record

Executive Mgmt

Robotic Process Automation And Intelligent Process Automation - Strategy And Management